Loyalty

explore resources for setting up, managing, and optimizing your aiq loyalty program, and learn how to strengthen customer relationships and boost engagement aiq academy catalog aiq academy loyalty training getting started with aiq loyalty understand the benefits and features of the aiq loyalty program member enrollment & signup forms creating and managing signup forms docid\ hcunkbnambg5ni7hmpgyn learn how to design and implement signup forms to add new loyalty members sharing signup forms docid\ erfylkvzibocakgtfrvde integrate signup forms into your website to facilitate easy member registration mobile app the mobile app is essential to aiq loyalty, enabling customers to track points, redeem rewards, and receive personalized offers, boosting engagement and retention getting started with the mobile app docid\ lr9clpgmo2qba 9eovhr mobile app notifications set up native push campaigns docid\ xex9glyo1ayy8cs1ru9dk to engage loyalty members loyalty program settings loyalty settings docid\ hk fhezgyqvf5cquhro9y define point systems, earning rules, and reward tiers discount builder docid\ enrbfrywl3cvaafja83hs create various types of discounts and define points required for redemption collectible codes docid\ cdznx8ijbsgo3wb7t1qoc offer an alternative way to accrue loyalty points without requiring purchases or referrals you can generate codes that give points wallet pass settings docid\ xebhut5bjo6el5melwmmp wallet passes are digital pass cards a customer can keep in their digital wallet (google, apple) wallet passes can be used to strengthen your relationships with loyal customers, including showing points totals and their favorite products or brands analytics & reporting points reporting docid\ tymegnn sjbrpiymebwdn access reports on member activity, reward redemptions, and more faqs if loyalty points are manually adjusted in aiq will they expire as part of normal expiration logic or are they considered 'legacy' or 'boost' points which are exempt under default logic? the manually adjusted points would not expire as any manually give points are considered 'gifted' just like legacy, boosted or multiplied points can i apply the “expire all” points logic to accrued, boosted, gifted, multiplied points but not legacy points? no the expire all setting applies to all points if i build an audience and use the zero points function, would that take away all points including any 'gifted' points? the zero points modifier will only zero out points from a transaction it will not simply zero out all points for a given persona eg if you create a zero points audience to zero points out for all of july, only purchases made in july will get zeroed out from any personas in that audience any manually adjusted points, points given from campaigns, multiplied or boosted points will remain in the affected personas' points balance how can i bypass double opt in for canadian customers? implied consent is shown based on the locations of the stores logic currently hides this if they have any non canadian stores can a retailer set a start date on expire all logic? yes, it should respect the start date that is set on the loyalty settings page do gifted points qualify as a transaction to reset the loyalty point expiration window? no, to reset the expiration window the points event needs to be a sale, specifically can aiq prevent loyalty points from going back into a customer's wallet upon a return of an item? aiq does not return points in the event of a product return this is often handled by the pos or can be done manually how can i prevent certain users from earning points, and if they were to become available for points later, they would not have retroactive points applied? (e g can have points once they opt in to marketing communications) you can achieve this via “accrual by opt in status” in loyalty settings see points accrual by opt in status docid\ w dp1xkcn32kehhis1p0 set which channel(s) personas need to be opted in to in order to accrue points once they’ve opted in to the required channel(s) they’ll start earning points going forward if they opt out, purchases going forward from the opt out will not accrue points