AIQ supports both a Native Loyalty App (iOS and Android) and a Web Wallet. A majority of the functionality is shared across both options.

Having a native app allows you to send push notifications to your customers (see Native Push Campaigns) to facilitate loyalty, ecommerce, and messaging without any carrier filtration issues.

Native is also sticky, meaning having a branded app on the customer’s home screen ensures your company is always top of mind, leading to increased customer loyalty and usage.

The Native Loyalty App must be deployed to the app stores for download, see Native Loyalty App: Developer Account to get started.

The web-based Loyalty App (aka "Web Wallet") is a great way to allow customers to see their points balance, redeem discounts and more - all without needing to download an app.

Displays the customer points, deals/discounts, popular products at your favorite store location, products to buy again, and products to review.

By default, Jane and Dutchie enabled customers will see products auto filled within their app:

Reviews are automatically placed under the personas history and you can trigger points/ discounts and campaigns to go out based on these reviews.

If you are not on Jane or Dutchie as your ecommerce provider, you may manually create an assortment of products for us to show within the "Most popular" products section. You can edit this under App settings -> Features -> Product feed button.

Contains a log of campaigns sent to that customer, including Texts, Emails, Native Pushes, and Browser Pushes.

Set under Features > Shop/Discover Tab Allows the ability to show store-specific popular products, and an "all products" tab that will navigate to an embedded menu to order on your e-commerce website. It can be set for all stores or individually based on the customer's favorite store chosen.

If you are an AIQ Ecommerce customer, we know your embeddable menu link and your customers will automatically be signed in to shop the menu using their loyalty app credentials.

Note: Some customers may not have an email attached to their AIQ account (this varies based on what questions you ask at loyalty sign up), they will be asked to enter their email in order to shop the embeddable menu so we can connect the accounts if one exists.

If you are a non-AIQ Ecommerce customer (e.g. Dutchie, Jane, Shopify, WM), please obtain your embeddable menu link from your ecommerce provider. This link must contain http:// or https:// to function properly. Your customers will need to sign in twice to both the loyalty app and the menu.

Set under Features > Shop/Discover Tab

This section is meant for other types of web pages you would like to link to your customer base, such as a blog, product information, event pages, etc.

Displays the customer purchases in most recent order. Also allows customers to rate products and prompts them to buy products again from a previous order.

Here is where your customers will be able to find their Refer-A-Friend link and leave a review of your store.

This section contains many valuable features:

Profile: Ability to enter/update First Name, Last Name, Phone Number, and Email

FAQs: FAQ style questions & answers can be added to help your customers out. Can be added or removed App Settings > Features > FAQs

Address: Enter Street, City, State Zip Code, Date of Birth or override Favorite Store

Communication Preferences: Ability to opt-in or opt-out of email or phone notifications

Logout: Logs the customer out of the session, will need to log in again after

Delete Account: This will remove the account entirely, and the customer will not be able to accrue points or receive marketing efforts.