AIQ offers a Loyalty App for both iOS and Android, along with a web wallet. Most features are shared across all platforms, ensuring a seamless experience for your customers.

Having a branded AIQ Loyalty App gives you a direct line to your customers through push notifications (see Native Push Campaigns). Unlike SMS, push notifications aren’t subject to carrier filtering, making them a reliable way to engage customers with loyalty rewards, promotions, and messaging.

Additionally, a dedicated mobile app keeps your brand front and center on customers’ home screens, increasing engagement, retention, and repeat purchases.

Before customers can download your Loyalty App, it must be deployed to the app stores. Follow the steps in Developer Account to get started.

The web-based Loyalty App (also known as the Web Wallet) allows customers to view their points balance, redeem discounts, and access rewards—all without the need to download an app. It’s a convenient way to engage with your loyalty program from any device.

The Home Page provides customers with a personalized experience by displaying their points balance, exclusive deals and discounts, popular products at their preferred store, product reviews as well as badges for gamification.

For customers using AIQ Ecommerce, Jane, or Dutchie, products will automatically populate with the app, including:

Customer reviews are automatically associated with their profile history, allowing you to trigger points, discounts, and campaigns based on their feedback.

If you do not use AIQ Ecommerce, Jane, or Dutchie as your ecommerce provider, you can manually create a custom product assortment to display under the "Top Sellers" section. This can be managed in: Loyalty App -> App Features -> Features -> Product Feed -> Custom Product Feed

The Order History section allows customers to view their most recent purchases and rate products directly within the app.

For ecommerce partners that support dynamic content (such as AIQ Ecom, Jane, and Dutchie), customers will receive personalized prompts to repurchase items from previous orders—making reordering fast and seamless.

The Shop feature, located under Loyalty App → App Features -> Shop Tab, allows you to display your ecommerce menu via an embedded (iFramed) experience. Customers can browse and place orders seamlessly, either across all stores or based on their favorite store selection.

If you use AIQ Ecommerce, your embedded menu is automatically linked, and customers will be seamlessly signed into the ecommerce menu—making for a frictionless shopping experience.

🔹 Important: Some customers may not have an email attached to their AIQ account, depending on your loyalty signup settings. If no email is on file, they will be prompted to enter one before shopping so we can connect their accounts if an existing profile is found.

For all other ecommerce providers, you will need to obtain your embeddable menu link from your provider directly.

🔹 Key Requirements:

The Latest Updates section provides customers with a log of all campaigns they have received, including:

This allows customers to easily track past communications and stay up to date with promotions, loyalty rewards, and special offers.

The Discover tab, located under Loyalty App → App Features → Navigation → Discover Tab, allows you to link additional web pages for your customers, such as:

🔹 Tip: Make sure any page you link is mobile-friendly to ensure a seamless experience for your customers!

These features are located in the new hamburger menu that has been added to our mobile apps.

The Profile section allows customers to manage their personal information, ensuring their details are up to date. Key Features:

This helps maintain account security while ensuring a seamless experience for customers.

The FAQs section allows you to add common questions and answers to help customers quickly find the information they need.

Management

Providing a well-structured FAQ section enhances the user experience by offering quick, self-service support.

If Collectible Codes are enabled in your Loyalty Settings, customers can redeem codes directly within the Loyalty App.

Upon redemption, the associated points will be instantly added to their account, ensuring a seamless rewards experience.

Here is where your customers will be able to find their Refer-A-Friend link and leave a review of your store.

With a Birchmount Network integration, you can unlock the ability to active Digital Spend Cards directly in your app.

With a Birchmount Network integration, stores can allow their customers to convert their loyalty points in exchange for a dollar amount added to their Digital Spend Cards

The Receipt Scan feature allows stores to apply loyalty points to purchases by scanning receipts.

🔹 Who is this for? This feature is designed for stores that use AIQ for loyalty but do not have a direct POS integration.

By scanning a receipt, customers can have their loyalty points automatically applied, ensuring they get rewarded for their purchases.