Mobile App

the settings detailed below will only apply to the new mobile app for legacy information, please see legacy mobile app docid\ ygqyun4gdbdwdqqirkifd aiq mobile app aiq offers a mobile app for both ios and android, along with a web wallet most features are shared across all platforms, ensuring a seamless experience for your customers aiq academy catalog aiq academy mobile app training why use the mobile app? having a branded aiq mobile app gives you a direct line to your customers through push notifications (see native push campaigns docid\ xex9glyo1ayy8cs1ru9dk ) unlike sms, push notifications aren’t subject to carrier filtering, making them a reliable way to engage customers with loyalty rewards, promotions, and messaging additionally, a dedicated mobile app keeps your brand front and center on customers’ home screens, increasing engagement, retention, and repeat purchases getting started before customers can download your mobile app, it must be deployed to the app stores follow the steps in developer account docid\ zzv3nrmn529b5zycfw24s to get started once complete, you can configure your mobile app settings docid\ dwaqs7ffcfgasz3l5w k9 web wallet the web based mobile app (also known as the web wallet) allows customers to view their points balance, redeem discounts, and access rewards—all without the need to download an app it’s a convenient way to engage with your loyalty program from any device images unless stated elsewhere, we strongly recommend the following image sizes in your mobile app discount images 1024x768 pixels if left blank, we will default to the company logo updates images 1000x1000 pixels badge images 500x500 pixels app functionality home page the home page provides customers with a personalized experience by displaying their points balance, exclusive deals and discounts, popular products at their preferred store, product reviews as well as badges for gamification product display & ecommerce integration for customers using aiq ecommerce, jane, or dutchie, products will automatically populate with the app, including most popular products at stores with available stock order history with options to reorder and leave reviews customer reviews & rewards product reviews ("did you like these?") images for product reviews are populated from the custom dynamic content settings if there is a custom product feed if it’s coming from your pos, we pull from the pos if there’s a product match reviews attach to personas customer reviews are automatically associated with a persona's profile history, allowing you to trigger points, discounts, and campaigns based on their feedback manually curating products if you do not use aiq ecommerce, jane, or dutchie as your ecommerce provider, you can manually create a custom product assortment to display under the "top sellers" section this can be managed in mobile app > app features > features > product feed > custom product feed see app features settings docid\ wzqltffz01qeoc1kpig s on how to configure your product feed connect with us opens the "share this app" page, which is also accessible via the hamburger menu orders the order history section allows customers to view their most recent purchases and rate products directly within the app for ecommerce partners that support dynamic content (such as aiq ecom, jane, and dutchie), customers will receive personalized prompts to repurchase items from previous orders—making reordering fast and seamless shop the shop feature, located under mobile app → app features > shop tab, allows you to display your ecommerce menu via an embedded (iframed) experience customers can browse and place orders seamlessly, either across all stores or based on their favorite store selection shop with aiq ecommerce if you use aiq ecommerce, your embedded menu is automatically linked, and customers will be seamlessly signed into the ecommerce menu—making for a frictionless shopping experience 🔹 important some customers may not have an email attached to their aiq account, depending on your loyalty signup settings if no email is on file, they will be prompted to enter one before shopping so we can connect their accounts if an existing profile is found shop with non aiq ecommerce for all other ecommerce providers, you will need to obtain your embeddable menu link from your provider directly 🔹 key requirements the link must include http // or https // to function properly customers will need to sign in twice—once for the mobile app and again for the iframed menu to complete their purchase latest updates the latest updates section provides customers with a log of all campaigns they have received, including text messages (sms) emails push notifications (app & browser) this allows customers to easily track past communications and stay up to date with promotions, loyalty rewards, and special offers push messages require an aiq mobile app subscription or the use of our endpoints embedded within your own custom app email messages are too large to be shown in the wallets and will instruct to preview in the email inbox instead discover the discover tab, located under mobile app → app features → navigation → discover tab, allows you to link additional web pages for your customers, such as blog posts product information event pages promotional content 🔹 tip make sure any page you link is mobile friendly to ensure a seamless experience for your customers! hamburger menu these features are located in the new hamburger menu that has been added to our mobile apps profile the profile section allows customers to manage their personal information, ensuring their details are up to date key features edit profile customers can enter or update their first name, last name, phone number, and email account verification if an email or phone number is added or updated, a pin verification code will be required to confirm access to the account ability to opt in or opt out of email or phone notifications logout of the mobile app delete account will remove the account entirely, and the customer will not be able to accrue points or receive marketing efforts this helps maintain account security while ensuring a seamless experience for customers faq's the faqs section allows you to add common questions and answers to help customers quickly find the information they need management faqs can be added or removed under mobile app → app features → faqs keep your faqs updated and relevant to improve customer support and reduce inquiries if no faq's are added, we will not show this section in your mobile app providing a well structured faq section enhances the user experience by offering quick, self service support collectible codes if collectible codes docid\ cdznx8ijbsgo3wb7t1qoc are enabled in your mobile settings, customers can redeem codes directly within the mobile app upon redemption, the associated points will be instantly added to their account, ensuring a seamless rewards experience share this app here is where your customers will be able to find their refer a friend link and leave a review of your store scan to pay with a birchmount network docid\ mdkjfpawthz7yuypu3dsh integration, you can unlock the ability to active digital spend cards docid\ xzej vo7dbybupcsr9lto directly in your app convert to gift card with a birchmount network docid\ mdkjfpawthz7yuypu3dsh integration, stores can allow their customers to convert their loyalty points in exchange for a dollar amount added to their digital spend cards docid\ xzej vo7dbybupcsr9lto