AIQ Loyalty App
AIQ supports both a Native Loyalty App (iOS and Android) and a Web Wallet. A majority of the functionality is shared across both options.
The Native Loyalty App must be deployed to the app stores for download, see Native Loyalty App: Developer Account to get started.
Having a native app allows you to send push notifications to your customers (see Native Push Campaigns) to facilitate loyalty, ecommerce, and messaging without interruption from cell carriers.
For the latest tips, tricks, and best practices for the Native App, check out our recent Native App Designed for you blog.
The web-based Loyalty App (aka "Web Wallet") is a great way to allow customers to see their points balance, redeem discounts and more - all without needing to download an app.
Displays the customer points, deals/discounts, popular products at your favorite store location, products to buy again, and products to review.
By default, Jane and Dutchie enabled customers will see products auto filled within their app:
- Most popular products at stores with stock remaining
- Order history + re-order and review
Reviews are automatically placed under the personas history and you can trigger points/ discounts and campaigns to go out based on these reviews.
If you are not on Jane or Dutchie as your ecommerce provider, you may manually create an assortment of products for us to show within the "Most popular" products section. You can edit this under App settings -> Features -> Product feed button.
Contains a log of campaigns sent to that customer, including Texts, Emails, Native Pushes, and Browser Pushes.
Native Push messages require an AIQ native app subscription or the use of our endpoints embedded within your own custom app. Email messages are too large to be shown in the Wallets and will instruct to preview in the email inbox instead
Set under Features > Shop/Discover Tab Allows the ability to show store-specific popular products, and an "all products" tab that will navigate to an embedded menu to order on your e-commerce website. It can be set for all stores or individually based on the customer's favorite store chosen.
If you are an AIQ Ecommerce customer, we know your embeddable menu link and your customers will automatically be signed in to shop the menu using their loyalty app credentials.
Note: Some customers may not have an email attached to their AIQ account (this varies based on what questions you ask at loyalty sign up), they will be asked to enter their email in order to shop the embeddable menu so we can connect the accounts if one exists.
If you are a non-AIQ Ecommerce customer (e.g. Dutchie, Jane, Shopify, WM), please obtain your embeddable menu link from your ecommerce provider. This link must contain http:// or https:// to function properly. Your customers will need to sign in twice to both the loyalty app and the menu.
Set under Features > Shop/Discover Tab
This section is meant for other types of web pages you would like to link to your customer base, such as a blog, product information, event pages, etc.
You will want to ensure that the page you are linking to is mobile-friendly!
Displays the customer purchases in most recent order. Also allows customers to rate products and prompts them to buy products again from a previous order.
Here is where your customers will be able to find their Refer-A-Friend link and leave a review of your store.
This section contains many valuable features:
Profile: Ability to enter/update First Name, Last Name, Phone Number, and Email
If an email or phone number is added/updated, the customer will need to verify via another PIN code to ensure they have access to their accounts:
FAQs: FAQ style questions & answers can be added to help your customers out. Can be added or removed App Settings > Features > FAQs
Address: Enter Street, City, State Zip Code, Date of Birth or override Favorite Store
Communication Preferences: Ability to opt-in or opt-out of email or phone notifications
Logout: Logs the customer out of the session, will need to log in again after
Delete Account: This will remove the account entirely, and the customer will not be able to accrue points or receive marketing efforts
Allows customers to use a digital card within their loyalty wallet to pay at the store and earn loyalty points. Increases customer engagement and increases speed at check-out for clients.
You may be familiar with the Starbucks digital spend cards. But did you know they are responsible for over 52% of their U.S. transactions and they create higher order values and repeat visits? Now, you get to do the same in YOUR app. Establish more brand loyalty and higher order values with the Branded Digital Spend Cards.
How to turn yours on:
- Ensure your POS is setup on the Birchmount network for gift cards. Birchmount establishes the connection between your apps and allows barcodes to be redeemed within your POS seamlessly. Don’t worry, there is no setup charge.
- If you are already a Birchmount client, you can proceed to step 3. Your Point-of-Sale assumes that the barcode you scan to redeem dollars is a gift card. It is extremely simple and compatible.
- Obtain your Birchmount App ID (this is Birchmount’s ID, not your AIQ app ID). Please contact: [email protected] to receive your Birchmount ID.
- Add your Birchmount App ID into AIQ by going to App Settings -> Features (tab) -> (See screenshots below)
What does it look like for consumers and how do they interact with it?:
- Press the “Scan to pay” button at the bottom right of your screen when in your wallet app.
2. Create a digital card:
- Enter the amount you would like to load onto your card.
- Agree to terms and conditions.
- Select your checkout method:
- U.S. - Spence and Aeropay
- Canada - Spence and Stripe
- Connect your bank account to one of the methods above.
- Consumers will then see a digital gift card get created that has a barcode + pin number and balance on it. Anytime they hit the "Scan to pay" button in the future, this card will show up and they can reload it's balance via the blue link on the bottom of the card when depleted.
- Scan the QR code to use your digital card
