Chat Inbox

the chat inbox allows you to both send and receive text messages with your customers, all in one place the chat inbox feature is currently available only for select industries due to 10dlc regulations, this feature cannot be enabled for all industries at this time navigating the chat inbox the chat inbox is divided into three main sections 1\ left column chat list displays all chats organized by persona use filters to quickly find what you need read vs unread messages time frame (e g , last 30 days) 2\ middle column conversation view shows the full conversation with a selected customer you can type and send messages (these will be sent as texts to the customer) select from a list of canned responses (e g , “i will be with you in a moment” ) to save time 3\ right column persona history displays the history of the persona , giving you valuable context while chatting enabling chat before using the chat inbox, make sure your account is set up correctly go to texting settings docid\ dvcqvk rlqsacsl36ng 6 upload your texting logo note sending chats from the inbox will not work without a texting logo uploaded once your logo is uploaded, you’re ready to start texting directly from the chat inbox