Contact Card

apple introduced enhanced message filtering (ios 16+) that may route texts from unknown numbers into a separate “unknown senders” or “spam” tab to help keep your messages in the main inbox, aiq allows you to send your verified contact card (vcard) so customers can easily save your brand as a known contact saving your card improves deliverability and message recognition what is a contact card? have you ever texted someone’s contact info, like when you share a phone number and name, and it shows up as a ready to save contact? that’s a contact card , also known as a vcard ( vcf file) in aiq, your contact card represents your brand’s verified identity when customers receive it, they can easily save your business name, logo, and number in their phone 1\ how to configure your contact card navigate to settings > texting > contact card fill out your information (some will be defaulted for you from other settings) display name defaulted to brand name (from texting settings), if none then company name (from account settings) else, leave blank required and editable note cannabis language is acceptable here (and not filtered) if you want to use your normal name instead of your safe texting name phone defaults to your 10dlc registered number required and not editable logo/image defaults to your small logo optional and editable website url this is the website link that appears on the contact card we recommend using your company’s main website (not a location specific page), since you only need one contact for your entire organization this link is primarily informational click tracking isn’t important here defaults to website (from account settings) optional and editable notes defaults to “official messages from {{brand name}} ” optional and editable save once configured, aiq uses this contact identity when sending vcards through both automatic and campaign sends 2\ automatic sends (post opt in) when your contact card is configured in settings → texting and enabled, aiq will automatically send your verified contact card (vcard) to eligible contacts to help ensure your texts appear in their main inbox when it sends aiq automatically sends the contact card to any contact who opts in for messaging for the first time, or re opts in after previously unsubscribing, as long as they haven’t received a contact card within the last 90 days message content the following message is automatically sent with your vcard attachment “add us to your contacts to keep messages out of ‘unknown senders ’” (vcard attached) this message cannot be edited to minimize filtering and ensure consistent delivery, the text is locked and standardized the message’s purpose must remain clear to carriers and recipients rules & behavior rule description automatic delivery sent once per contact per 90 day period (includes new opt ins and re opt ins) unconfigured vcard if your contact card isn’t set up, the message is skipped automatically unsupported mms if the recipient’s carrier or device doesn’t support mms attachments, aiq automatically falls back to a secure hosted vcf link brand display the vcard uses your configured brand name and logo cannabis related terms are permitted 3\ campaign sends in addition to automatic sends, you can send contact cards manually through a campaign this allows you to reach already opted in personas for example, when you’ve updated your contact info or want to re introduce your brand this will be sent as an individual campaign and cannot be attached to a text campaign with a landing page example use cases you’ve redesigned your logo or updated your website url you want to re send the card to existing subscribers who never saved your number campaign settings for text campaigns only, you'll see optional settings for sending your contact card with a campaign send 'add to contacts' card sends your verified contact card (vcard) to the selected audience helps recipients save your number and improve inbox placement defaults off only send to new contacts sends only to contacts that have never received your contact card before recommended for first time sends lookback (days) how many days to look back for contacts who haven’t received your card helpful if you’ve updated your card and want to re send it lookback field only shows if "only send to new contacts" = off default = 90 days if you set the period to 0, it will default back to 90 days faqs are contact cards sent automatically for text opt ins and re opt ins? yes if enabled and once all required fields in settings > texting > contact card are filled out, aiq will automatically send your brand’s contact card (vcard) to any new opt ins or re opt ins who haven’t received it in the last 90 days why would i send a contact card in a campaign if it’s sent automatically for opt ins? campaign sends are useful when you want to reach existing opted in contacts who already receive your messages but may not have your card saved you can also use a campaign send if you’ve updated your contact card (for example, new logo, website, or branding) and want to re send it to everyone within a defined lookback window is there a cooldown period for sending contact cards? yes aiq enforces a 90 day cooldown between contact card sends per recipient this means a contact will not receive another card if they’ve already been sent one within the past 90 days whether through an automatic opt in send or a campaign send you can adjust this window using the lookback setting when creating a campaign what happens if i enable the “send add to contacts card” toggle on a campaign but haven’t set up my contact card? the system won’t send anything until all required fields in texting → contact card are completed once configured, automatic and campaign sends will use the stored contact identity can i resend a contact card if i’ve updated my brand info? yes create a campaign send and adjust the lookback setting to include contacts who haven’t received a card within your chosen timeframe this is ideal after updating your logo, website, or other brand details what’s the difference between automatic sends and campaign sends? automatic sends go out to new or re opted in contacts automatically (no setup required) campaign sends let you target existing opted in contacts , such as those who haven’t saved your number or when you want to re introduce your brand what does “only send to new contacts” mean? when enabled, aiq sends contact cards only to contacts that have never received one before when disabled, aiq may resend to existing contacts based on your lookback period do contact cards count toward message limits or sms credits? do contact cards cost credits? yes contact cards are delivered via text message, so they do count toward your message limits and will consume sms/mms credits just like any other outbound text message can i customize the design of my contact card? the layout follows standard vcard formatting supported by ios you can customize your logo, display name, and website , but structure and fields are standardized for compatibility can i send contact cards to an android? yes, both android and ios devices can receive contact cards however, this feature was designed to help with ios changes and would have no additional impact for android users can i send contact cards on an existing text campaign? no, when you enabled "send 'add to contacts' card" it will no longer allow you to send a traditional text campaign with landing pages does cannabis content need to be excluded from the contact card? no, it's not necessary to do so