SMS/MMS Text Campaigns

texting is a great way to reach your customers, although there can be some hurdles aiq has designed our text campaign feature around maximum distribution and deliverability getting started to get started with texting, you'll first want to make sure your customer list has been uploaded to aiq (or ingested via pos or other integration) and that your customers are opted in to receive your texts see texting opting in & out docid\ ka4jeyu2x9fg9jufdjk8z create text campaign navigate to marketing > campaigns click create campaign select text as your channel and continue see campaign builder docid\ yeopwsehov3mfydjilqzo for information about recipients continue to content and select a notice message fill out your information and optional toggles send custom mms media send a custom mms media file instead of the default logo for best results, use 1 1, 9 16, or 16 9 aspect ratio photos common sizes are 400x400, 600x600, 1280x720, and 640x1138 smaller images load faster max size 800kb please note, the ability to send custom mms media is for non 10dlc or non regulated industry clients only expire message after send shows 'this message has expired' on the landing page after the message expires send ‘add to contacts’ card, see contact card docid\ ijhzhdoeieyxq4g5rmpqe the landing page is where you create the page that customers see after clicking the link in your text see visual designer emails & landing pages docid 7xdlzbj8epsn nkgky90u for how to build your landing pages you want to optimize your landing page for load times for better conversion consider the following to decrease load time use 1 2 images per message or landing page (and make sure the image sizes are reasonable) stick to 1 main call to action button per message previewing your text when finalizing content on step 3 of the campaign builder, you will now see a 'send preview' button just above the phone preview note preview text will cost the same credit amount as a regular sms or mms message text faqs what is 10 dlc (10dlc)? 10dlc (10 digit long code) is a system that allows businesses to send sms messages using standard 10 digit phone numbers it provides a cost effective and regulated alternative to short codes, ensuring compliance with carrier guidelines while allowing for higher message throughput and recognizable, local phone numbers for business communications see 10dlc for regulated industries docid\ hc8eaepbyqztsty46z l0 for more information how we determine timezone for tcpa compliance? the tcpa compliant messaging window is 8am 8pm, time zone is dependent on the information we provide for the customer this is how we determine where they are (in order of priority) customer's address provided on their persona favorite store address phone number area code aiq will not message outside of the messaging window, provided that the information provided for the customer is an accurate representation of what timezone they are currently in how do double opt ins work? the system, by default, attempts to send the message four times when sending a double opt in do we send opt in messages to contacts using mobile carriers with programmatic blocks in place? no, but there is a possibility that if the carrier the contact is using is a subsidiary of a "blocked" carrier, the message will still get through there are 180+ carriers we work with while we are currently blocking specific carrier tagged devices as defined by the aggregators, number porting and other edge cases exist where these carriers might not have 100% control of the delivery network can i customize the detailed text in the sms message itself? if your business is texting within the us, your messaging is likely registered under 10dlc this registration ensures your messages are delivered over verified business channels and helps prevent filtering due to content type to comply with 10dlc regulations, you cannot manually customize the text included in outbound messages instead, you must select from pre approved sms templates see 10dlc for regulated industries docid\ hc8eaepbyqztsty46z l0