Voice Drop FAQs

9-9 pm local time for the device (traveling devices cannot be tracked and default to their normal native timezone). Please note that messages can arrive and be sent faster the shorter they are in time duration.

Honor FCC, TCPA, DoNotCall registry

The minute the voicemail is received

The call is denied in version 1

They will only be opted out of Voice Drop but will remain opted-in to any other messaging channel they were already opted into including text.

Customer can opt in to Voice drops by texting the word "VOICE" to your Text to Join number found under your AIQ Texting Settings.

Select 9 on your dial pad

No longer than 2 minutes! Recommendation of 1 minute. Messages less than 1 minute will automatically be repeated until about 50-59 seconds right now per phone carrier requirements. Carriers consider messages under 1 minute spammy and you incur higher fees. To prevent this we repeat your message and try to close it out with your optout message as close to 59 seconds as possible.

5MB & 2 min length

You are charged per minute (1-minute minimum) of Voice Drop messaging. Please keep in mind that we automatically append a 7-second "repeat or optout" message at the end of every Voice Drop that extends the seconds your total sending time takes. This is required to be in compliant with the TCPA.

It is not common for voice drops to be marked as spam, but it can occur if your phone number has been marked. There is no current technology that can detect this but it is not very common to occur.

90% deliverability is extremely common. However, this is dependent on how many phone numbers you have, if they are active numbers, if they are not on the DoNotCall Registry, etc. The most common reason a message is not delivered is that the phone's network is unavailable.

Macros are available for AI voice drops (other than Macros that fill URLs) but not for pre-recorded static files or browser-recorded types.

You get 1 per store and 1 per AIQ account. We have an extra one for those users without a favorite store set. We do not have the ability to set specific phone numbers other than an area code, which must be requested via Support.

Your username for the account will be submitted when the number is purchased. However, it is ultimately up to the carriers to display it on their networks, and we estimate that it will take 1-3 months for it to propagate.