Mobile App FAQs

app setup faqs how long until my app goes live? once your app is submitted to apple and google, it typically takes around 5 business days for approval 🚨 important approval times may vary depending on review volume and platform policies if apple or google requests additional information or rejects the submission, the process may take longer for a smoother approval, ensure your app meets all guidelines before submission how do i get the test app? to test the app, test users must first be added to the appropriate developer account for either apple or google apple users aiq will need the apple id email tied to your account you will receive an invitation to join the apple developer account after accepting the invitation, confirm with aiq, and we will send you the test app link google users aiq will need the google play store email associated with your account you will receive an invitation to join the google developer account once accepted, confirm with aiq, and we will provide the test app link 🔹 next steps after accepting the developer account invitation, let aiq know so we can send you the link to start testing how should i style my push notifications? check out our docid\ bjveqpwes6fltkav7fdpz guide for how to make your notifications pop! what if i want to create a custom app and enhance it with aiq's data? if you prefer to build a custom app, you can integrate aiq’s loyalty features by connecting to our apis what you can implement points system display customer points and reward balances deals & redemptions show exclusive offers and allow users to redeem rewards refer a friend programs enable customers to share referral links and earn bonuses for detailed integration instructions, refer to our docid\ zot4yh37zfelnb45rruwf guide what ecommerce providers work with the shop tab? any! we iframe to it, so any link works if i switch my ecommerce menu provider, what do i need to do to update that in aiq? if the website url stays the same (even if you switch menu providers), nothing needs to happen if the website url does change, you just need to update to that new link in aiq docid\ dwaqs7ffcfgasz3l5w k9 if we add online urls to a store in app settings, how long does that usually take to show up in the app (add the shop tab)? should take only a couple of minutes, but sometimes can take up to 10 minutes try force refreshing the app by completely closing and reopening it how long does it take for native app to be removed from app store once canceled? usually with an hour or two, up to 24 hours why are my discount images not showing up correctly? the new mobile app gets the image from the "discount image" in the discount builder when designing your discount, ensure you are selecting custom image under discount image and upload your file why are users seeing an error message about the shop tab in the ios app apple requires that users meet both of the following conditions to access the shop tab in the app location services must be enabled – users need to grant the app permission to access their location must be within a licensed state – users must be physically located in the state where the dispensary holds a cannabis license if users are receiving an error message, they should ✅ ensure location services are turned on for the app in their device settings ✅ confirm they are within a licensed state before trying to access the shop tab these restrictions are in place to comply with apple’s policies regarding cannabis related apps why am i not receiving push notifications on my phone? why am i not receiving push notifications on my phone? if you’re not receiving push notifications, follow these steps to troubleshoot 1️⃣ check notification settings ensure the user has push notifications enabled in their device settings 2️⃣ confirm audience targeting verify that the user falls within the intended audience for the campaign 3️⃣ confirm message type ensure the message is being sent via native app push rather than sms or email 🔹 still not receiving notifications? if all the above conditions are met, contact aiq support to check the push distribution certificate for potential issues determine if an app update is required to restore push functionality why am i not seeing the changes i made in my app settings? certain changes require an app update before they appear in the live version of your app 🔹 changes that require an app update & approval app store branding settings app name subtitle description keywords app icon preview images loading image these updates must be submitted, approved, and published by apple and google before they take effect if your changes don’t require an app update but are still not visible, try ✅ restarting the app ✅ clearing the app cache ✅ checking for app updates how long does it take for an app update to go live? app updates typically take 1 2 business days to be built, reviewed, and approved before going live 🚨 important the review process may take longer if apple or google rejects the update or requests additional information to minimize delays, ensure your update meets all platform guidelines before submission for the latest status, you can check your developer account dashboard or reach out to aiq support can i have more than one app? aiq supports one mobile app per advertiser account however, you can have multiple apps under the same apple or google developer account, as long as they all belong to the same legal entity or organization that the developer account is registered under if you need additional apps, consider whether they align with your business structure and developer account policies before submitting can i have multiple store specific menus in the same app? yes! you can set up store specific menus within the app, allowing users to select their preferred store using the favorite store selector this ensures that customers see the correct menu, products, and pricing based on their chosen location, creating a more personalized shopping experience what if my menus are from multiple ecommerce providers? yes, you can have multiple ecommerce providers within the same app (e g , aiq ecom in missouri and dutchie in illinois) the app will automatically display the correct menu based on the customer’s location or preferred store selection, ensuring they see the right products and pricing for their area can i use my own app via aiq? yes, you can use aiq's api for your 3rd party developed app why is there no shop tab in the google app? google’s policies prohibit the sale of certain regulated products within apps because of this, we have disabled the shop tab for specific regulated industries to comply with their guidelines what happens if google detects a shop tab selling regulated products? your app could be rejected or even permanently suspended from the play store if suspended, you would need to develop and submit a brand new app under a different name for review can i enable the shop tab anyway? yes, you have the option to enable the shop tab in the google/android app via native app settings 🚨 important by enabling the shop tab, you accept the risk that your app may be rejected or permanently suspended by google why am i not seeing the “buy now” button in the order history tab? the “buy now” button is only available under the following conditions 1️⃣ pro level subscription required your account must have pro level app, marketing, and loyalty enabled to use this dynamic content feature 2️⃣ recent orders only the “buy now” button is only displayed for orders placed within the last 2 weeks this helps avoid listing items that are more likely to be out of stock and optimizes app performance if your account meets these conditions and the button is still missing, contact aiq support for further assistance how do i switch to the aiq mobile app from a previous provider? if you own the apple and google developer accounts, the process is straightforward 1️⃣ add aiq as an admin user to your developer accounts 2️⃣ configure your app settings in aiq (following the standard setup process) additional steps for google play store to update your existing google app with aiq’s version, you will need to provide your aiq native app specialist with the following details from your previous developer keystore password key alias key password jks file (java keystore file) note your customers will not have to re download the app, but some settings will reset (e g push opt in), see below important considerations 🚨 customer data & app permissions reset push notification opt in customers will need to re enable push notifications in the new app new account creation users may need to set up a new account as account data does not automatically transfer location services customers must enable location services again, as permissions do not carry over for a smooth transition, ensure your customers are informed about these changes before launching the new aiq mobile app how do i delete my app? if you decide to discontinue your mobile app, simply delete it through your app developer account—it’s that easy switching to a different provider? if you’re moving to a new marketing or loyalty provider and want to keep your developer account, follow these steps 1️⃣ upload the new provider’s app bundle (if they offer native apps) 2️⃣ set the new bundle’s release date to align with your transition date 3️⃣ after the transition date, remove your old app bundles since the old codebase will no longer be usable 4️⃣ (optional) aiq can stop api services for the old app bundles on your transition date this ensures a smooth transition without disrupting your developer account do we have geofencing in the app? no, geofencing is no longer supported in the app due to apple and android’s location tracking policy changes introduced in 2023 these policy updates have restricted background location tracking, making geofencing functionality no longer viable within the aiq mobile app why is my apple app no longer showing up in the app store? typically this happens when your apple developer membership has expired please double check your apple developer account and renew your membership if someone signs up through the mobile app or web wallet link, are they automatically opted in to marketing emails texts? it will opt them into email but not text text still requires explicit opt in how do i add individual store menu links for the app? you can add your individual store menu links within the retail store settings how can i share a customer's loyalty wallet link? aiq uses one shared loyalty app link for all customers while we don’t currently offer customer specific wallet links, you can share the general login url or qr code—customers will sign in to view their own wallet steps go to settings → loyalty → share mobile app access (top of the dashboard) copy the url or download the qr code share it via email, sms, or any channel note everyone uses the same link, but each customer signs in with their own credentials to access their personal wallet does downloading and creating an account on our app automatically enroll users into our loyalty program? this is a setting you can configure, so will depend on your setup how to check or change this setting navigate to settings → mobile app → app features → features → general scroll the box "general" and find the toggle labeled “force sign up after login” if this toggle is on , customers will be prompted to sign up for your loyalty program immediately after logging in if it’s off , they can continue using the app without being required to join