Account Recovery

if a customer’s profile was deleted or archived, aiq offers a secure account recovery process to restore the account and its associated loyalty points follow the steps below to ensure a smooth and compliant recovery 1\ use the aiq account recovery form (required) the aiq account recovery form is the only approved method for restoring a customer account have the customer complete the form themselves , providing their email their phone number the company/retailer name associated with the account\\ for privacy and compliance reasons, only the customer may initiate an account recovery request forms submitted by anyone else (including staff) cannot be processed and may violate privacy laws 2\ what happens after submission once the customer submits the form aiq verifies the request to ensure ownership and compliance the account is restored, including removal from the internal archive list loyalty point history is automatically reinstated, when applicable you will receive a confirmation email once the restoration is complete most recoveries are processed within 24 hours 3\ verifying restoration & points after you receive confirmation open the customer’s profile in aiq confirm the account details are correct check the points balance to ensure prior points were restored if points appear incorrect or accrual rules did not apply, contact aiq support 4\ if issues persist if the customer still can’t be found, points appear inaccurate, or something feels off double check any search methods used (email, phone, id) gather the customer’s known details contact aiq support and include all relevant information summary using the account recovery form ensures compliance with privacy laws verified customer ownership restoration of the correct customer profile automatic reinstatement of loyalty points always confirm the account after recovery to ensure everything looks correct