AIQ Support
Live Chat
Support Success Tips
3min
- AIQ Account UID (4 digit number tied to your AIQ account)
- Campaign/Discount/Audience/etc. ID(s)
- Persona PII (name/email/phone)
- Receipt IDs from your POS or ECOM provider
- Screenshots or detailed descriptions (including examples) of the issue you are experiencing
- Error information: the specific error message you are seeing and on what page
- Examples:Â sharing specific examples of customer experiencing the challenge you are sharing can help gain the necessary information for a resolution
- Start with the integration partner the error message is coming up with
- The POS/ECOM provider may be experiencing trouble that can only be resolved by your service provider
- If the error they are providing is because of AIQ, please ask for specific details to allow our support agents and engineers to troubleshoot
- The more descriptive the error information we receive, the quicker the challenge will be resolved
- After every support interaction, you’ll be asked to leave feedback regarding the support experience and to share if your challenge was adequately addressed
Feedback is a gift. Sharing the highlights of your experience and areas you think we can improve on will help us be our best.
Updated 06 Nov 2024
Did this page help you?