Support Success Tips

information to have available for troubleshooting aiq account uid 4 digit number tied to your aiq account campaign/discount/audience/etc id (s) persona pii name, email, phone receipt ids from your pos or ecom provider screenshots or detailed descriptions (including examples) of the issue you are experiencing error information the specific error message you are seeing and on what page examples sharing specific examples of customer experiencing the challenge you are sharing can help gain the necessary information for a resolution troubleshooting integration errors (pos, ecommerce, etc ) start with the integration partner the error message is coming up with the pos/ecom provider may be experiencing trouble that can only be resolved by your service provider if the error they are providing is because of aiq, please ask for specific details to allow our support agents and engineers to troubleshoot the more descriptive the error information we receive, the quicker the challenge will be resolved share your feedback and experience after every support interaction, you’ll be asked to leave feedback regarding the support experience and to share if your challenge was adequately addressed feedback is a gift sharing the highlights of your experience and areas you think we can improve on will help us be our best