AIQ Support

Live Chat

4min

Hours of Operation

Eastern Time 9am - 7pm

Pacific Time 6am - 4pm

Live Chat

Live chat with a real support agent is available to all customers.  Please let us know if you have any product questions or run into any challenges. 

Chat is available in the AIQ Dash and Ecom Dash (in the lower right corner).

See Support Success Tips for what's needed when you open a new chat.

I'm not seeing the chat?!

  • The chat tool may take a few seconds to initially load.
  • Ad and Script blocker browsing extensions may block the tool.

Tickets

If an issue cannot be resolved during the live chat session and needs to be investigated further, the chatting support agent will create a ticket.

  • Ticket responses are sent as emails to the email address of the account that is signed into AIQ and chatting with the agent. 
  • Tickets are used to follow up on complex challenges or issues that need engineering resources to troubleshoot. 
  • We typically follow up within 24 hours of the initial outreach.

Live Chat FAQs

The chat is blocking functionality I need to access on the UI, can I move it?

Yes! You can drag the chat bubble to anywhere on the screen.