Live Chat
Eastern Time 9am - 7pm
Pacific Time 6am - 4pm
Holiday Hours (Nov 18th, 2024 - Jan 3rd, 2025)
Eastern Time 9am - 9pm
Pacific Time 6am - 6pm
Live chat with a real support agent is available to all customers. Please let us know if you have any product questions or run into any challenges.
From in both your AIQ marketing dashboard and ecommerce dashboard, select the chat icon near the bottom-right of the screen and have your information ready - see Support Success Tips for what's needed.
The chat tool may take a few seconds to initially load, so please be patient. Ad and Script blocker browsing extensions may block the tool. Check these first, if you are having trouble loading the tool.
If an issue cannot be resolved during the live chat session and needs to be investigated further, the chatting support agent will create a ticket.
- Ticket responses are sent as emails to the email address of the account that is signed into AIQ and chatting with the agent.
- Tickets are used to follow up on complex challenges or issues that need engineering resources to troubleshoot.
- We typically follow up within 24 hours of the initial outreach.
Yes! You can drag the chat bubble to anywhere on the screen.
