AIQ Help Docs
Live Chat
7 min
hours of operation eastern time ai support 24/7 human support monday friday (9am 7pm) ticket submission available outside of these hours pacific time ai support 24/7 human support monday friday (6am 4pm) ticket submission available outside of these hours ai + live chat support as of may 28th, 2025, we’ve upgraded how you connect with aiq support, so you can get what you need, faster introducing astro! aiq's ai agent! please let us know if you have any product questions or run into any challenges chat is available in the aiq dash and ecom dash (in the lower right corner) see support success tips docid\ fzbbkh5fpoiygovs44hus for what's needed when you open a new chat i'm not seeing the chat?! the chat tool may take a few seconds to initially load ad and script blocker browsing extensions may block the tool during hours of operation as of may 28, 2025, we’ll no longer offer support via email need help? use the chat feature on your dashboard if an issue cannot be resolved during the live chat session and needs to be investigated further, the chatting support agent will create a ticket ticket responses are sent as emails to the email address of the account that is signed into aiq and chatting with the agent tickets are used to follow up on complex challenges or issues that may need engineering resources to troubleshoot we typically follow up within 24 hours of the initial outreach outside hours of operation if you are utilizing our chat outside of our hours of operation, you will have the option to create a ticket after providing some details, and our support team will follow us as soon as we are back in office! live chat faqs the chat is blocking functionality i need to access on the ui, can i move it? not currently! to try and get around the chat widget, try the following steps ctrl (or cmd) + + zooms in by 25% ctrl (or cmd) + zooms out by 25% ctrl (or cmd) + 0 resets the zoom level to default ctrl (or cmd) + scroll wheel up zooms in ctrl (or cmd) + scroll wheel down zooms out if you still have issues please let one of our agents in live chat know!
