Support and Training Packages
Upgrading your support package?
Start a chat with a support agent who will ensure an account manager reaches out to you with more information on upgrading your support package.
This support plan best suits smaller accounts who are self-sufficient and do not require support post onboarding. This support plan is best for customers who have a dedicated team member to execute plans and campaigns self-sufficiently. Explore self-guided resources, like online learning docs, training, and pre-recorded onboarding modules.
- Onboarding in your first 30 days (3 training/ set up meetings)
- In-platform live chat support & ticketing system support
- Target response time = 24 hours Real time platform status + ability to subscribe for instant updates
- Live chat
- Please note with this Support Plan, you will not have a CSM post-onboarding (typically first 90 days).
This support plan best suits growing businesses who prefer expertise from an AIQ support member, expedited ticket responses, and forward-thinking teams who seek advice on best practices and business strategy planning.
- Onboarding in your first 30 days (3 training/ set up meetings)
- Email/ ticketing system support
- Target response time = 24 hours
- Real time platform status + ability to subscribe for instant updates
- Live chat
- Your account is assigned a dedicated Customer Success Manager
- Schedule up to 1 hour of video conferencing monthly with your CSM
- Priority ticket response time
- All premium support plans are a 12 month/contract length commitment
This support plan best suits growing businesses who need room to grow, expertise from a support member, expedited ticket responses, and forward thinking teams who seek advice on business strategies and best practices.
- Onboarding in your first 30 days (3 training/ set up meetings)
- Email/ ticketing system support
- Target response time = 24 hours
- Real time platform status + ability to subscribe for instant updates
- Live chat
- Your account is assigned a dedicated Customer Success Manager
- Schedule up to 1 hour of video conferencing monthly with your CSM
- Priority ticket response time
- Top priority ticket response time
- Top priority engineering support
- Schedule up to 2 hours of video conferencing monthly with your CSM
- *All premium support plans are a 12 month/contract length commitment
*to be used at the customer’s discretion*
1 hour of additional training $179 (one time)
5 hours of additional training $799 (one time)