Support and Training Packages
Start a chat with a support agent who will ensure an account manager reaches out to you with more information on upgrading your support package.
This support plan best suits smaller accounts who are self-sufficient and do not require support post onboarding. This support plan is best for customers who have a dedicated team member to execute plans and campaigns self-sufficiently. Explore self-guided resources, like online learning docs, training, and pre-recorded onboarding modules.
With the Standard (free) support plan, you will not have a CSM post-onboarding.
This support plan best suits growing businesses who prefer expertise from an AIQ support member, expedited ticket responses, and forward-thinking teams who seek advice on best practices and business strategy planning.
All Premium support plans are a 12 month/contract length commitment
This support plan best suits growing businesses who need room to grow, expertise from a support member, expedited ticket responses, and forward thinking teams who seek advice on business strategies and best practices.Β
All Premium support plans are a 12 month/contract length commitment
ο»Ώ | Standard | Premium | Premium+ |
|---|---|---|---|
Onboarding in your first 30 days (3 training/setup meetings) | β | β | β |
In-platform live chat support & ticketing system support | β | β | β |
Target response time = 24 hours | β | β | β |
Real time platform status + ability to subscribe for instant updates | β | β | β |
Live chat | β | β | β |
Dedicated Customer Success Manager (CSM) | β | β | β |
Video conferencing with your CSM | β | β 1 hr/mon | β 2 hrs/mon |
Priority ticket response time | β | β | β |
Top priority ticket response time | β | β | β |
Top priority engineering support | β | β | β |
ο»Ώ
*to be used at the customerβs discretion*
1 hour of additional training $179 (one time)
5 hours of additional training $799 (one time)
