Support and Training Packages

want to upgrade your support package? start a chat with a support agent who will ensure an account manager reaches out to you with more information on upgrading your support package about the plans support standard (free) this support plan best suits smaller accounts who are self sufficient and do not require support post onboarding this support plan is best for customers who have a dedicated team member to execute plans and campaigns self sufficiently explore self guided resources, like online learning docs, training, and pre recorded onboarding modules with the standard (free) support plan, you will not have a csm post onboarding support premium this support plan best suits growing businesses who prefer expertise from an aiq support member, expedited ticket responses, and forward thinking teams who seek advice on best practices and business strategy planning all premium support plans are a 12 month/contract length commitment support premium plus this support plan best suits growing businesses who need room to grow, expertise from a support member, expedited ticket responses, and forward thinking teams who seek advice on business strategies and best practices all premium support plans are a 12 month/contract length commitment what's included in each plan? standard premium premium+ onboarding in your first 30 days (3 training/setup meetings) ✅ ✅ ✅ in platform live chat support & ticketing system support ✅ ✅ ✅ target response time = 24 hours ✅ ✅ ✅ real time platform status + ability to subscribe for instant updates ✅ ✅ ✅ live chat ✅ ✅ ✅ dedicated customer success manager (csm) ❌ ✅ ✅ video conferencing with your csm ❌ ✅ 1 hr/mon ✅ 2 hrs/mon priority ticket response time ❌ ✅ ✅ top priority ticket response time ❌ ❌ ✅ top priority engineering support ❌ ❌ ✅ additional training packages to be used at the customer’s discretion 1 hour of additional training $179 (one time) 5 hours of additional training $799 (one time)