I Heart Jane
Review our Integration Grid๏ปฟ for supported features
The e-commerce integration has features that seamlessly connects your current online shopping experience with these features:
- Allows your customers the ability to view available discounts and redeem points using secure two-factor authentication
- Target abandoned carts with campaigns to direct them back to your menu to finish the purchase
Read on below to see how to connect Jane and learn more about our features!
- Click Edit Store and then location Set More Options at the bottom of the page.
- Select the purple & white Plus + button under "CRM Loyalty Points"
- Paste in your API key from AIQ in the token field and select "alpineiq" in the CRM Provider dropdown.
- Note that you should see Enabled & Allow Online Reward Redemption both with green checks next to them
- Save
- Navigate to Settings -> Company Account > Retail Store
- Click Edit on the store you wish you map
- Under Store Mappings you'll see the I Heart Jane symbol
- Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
- Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.
- In Jane, locate and copy your Key and Store IDs
- In AIQ, navigate to Settings > Integrations, search for IHeartJane and click the green Connect button
- Fill in the credentials
- Key (Required)
- StoreIDs (ID's of all each store)
- Select Update Connection
You can now create Abandoned Cart campaigns to target your customers. In order to have a campaign set up for Abandoned carts:
- Schedule your campaign to be Ongoing
- Under Advanced Settings, flip the Trigger when Jane cart is abandoned to Yes
Jane sends abandoned card notifications to AIQ after 2 hours of inactivity. AIQ will send the campaign to the specific customers when they are received from Dutchie. Messages will only be sent to current members of the dispensaryโs loyalty program, meaning they must have previously signed up for us to know they exist.
Jane allows customers to redeem discounts during check out. Dollar ($) or Percentage (%) off discounts will be applied to the entire cart or total purchase; item-level discounts are not available at this time
- Click Redemption Options
- Add in either a percent or dollar value off
- Review and publish the discount
If your customer is enrolled in the loyalty program, they'll have the ability to redeem discounts created in AIQ when they get to the checkout screen:
Note: They must use the same phone number they used for their Jane account in order to verify their loyalty account in AIQ
- Help! I need assistance setting up an abandoned cart campaign!
- If you need help setting a campaign up, we have a sample Template available for installation under the Co-Marketing > Abandoned Cart that will set up the campaign for you and just need to edit the content!
- Why are the dynamic content links going to Jane's site and not my own?
- This is due to how we match up store pages and links. By default, we will use the match found on Jane's marketplace. If you want to go back to your own website you will need to toggle Use Online Shop URL in Dynamic Content in your Retail Store settings.ย
- Note: Please ensure your online shop can support unique product URLs before enabling. You may need to check with your Jane setup here to see if links are supported.
- I have followed this guide and still need assistance setting up AIQ in Jane
- How long does it take before I start to see my POS data in AIQ?
- Signups should be available immediately.
- How can I confirm that the integration is active and signups are being sent?
- Look under your Personas page in AIQ. The integration is functioning properly if you see new personas being added from Dutchie
- I am getting an account notification that I have unmapped stores, how can I fix this?
- Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the customer. See How to Map a Store above for directions on how to accomplish this.
- Are there any additional settings I can enable?
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