Flowhub
Review our Integration Grid for supported features.
- Once Flowhub provides you with the neccesary credentials, navigate to Settings > Integrations, search for Flowhub and click the green Connect button.
- Enter in the Key and Client ID provided from Flowhub
- Enable Maui
- Select Add Credential
- Enable "All users are age compliant with my industry?"
- Select Update Connection
- Navigate to Settings -> Company Account > Retail Store
- Click Edit on the store you wish you map
- Under Store Mappings you'll see the Alleaves symbol
- Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
- Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.
- In Flowhub, check in or Edit a Customer Profile in Cashier or in the Customers tab.
- Check the box “Enrolled in Loyalty”.
- Select Save
When AIQ integration is active in your account, you'll see either the Alpine IQ logo followed by the points the customer has accrued in those systems upon checking in the customer.
All discounts/rewards you want to offer in the wallet to customers must be created in Flowhub Maui first and then mirrored within AIQ. In order to redeem discounts from AIQ natively in Flowhub Maui you must provide your Flowhub CSM with your AIQ API key located within Settings -> API & Tracking.
- Create a discount in Flowhub
- In Flowhubs discount settings, scroll to the bottom and check the "3rd party integrations" checkbox. This allows Flowhub to know that you can only redeem the discount via AIQ's "Available Rewards" button within the pending cart.
- Once you create your Flowhub discount, you will need to copy and paste the discount ID into a matching AIQ discount to link them.
- Save your AIQ discount
Once you have your discounts setup the way you want, a staff member has to simply redeem the customers selected rewards. At the top of the Flowhub cart you will notice a points value + the AIQ logo which instantly gives the staff member a visual reference that this customer is a member and has points. To redeem rewards proceed with the following steps:
- When creating a cart, simply select "Available Rewards" button in the right hand column of Flowhub Maui
- A modal window will appear containing all user rewards available to them
- Click Redeem next to the rewards you want to apply
- Checkout the customer as normal
- How long does it take before I start to see my POS data in AIQ?
- Within 24 hours, you should see data populating in AIQ
- How can I confirm that the integration is active and signups are being sent?
- Look under your Personas page in AIQ. The integration is functioning properly if you see "Flowhub" under the Sourced from column
- I am getting an account notification that I have unmapped stores, how can I fix this?
- Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the customer. See How to Map a Store above for directions on how to accomplish this.
- Help! I read this and still can't get my discounts to work in Flowhub!
- Are there any additional settings I can enable?
