Discounts

discounts is where you will manage the active discounts your customers are able to redeem discounts are typically applied as $ or % off of the entire cart some point of sales allow for a partner platform reward discounts can be redeemed with enough earned points or gifted to target customers to use at their discretion discounts can be highly targeted you can specify which audiences and locations should be eligible for the discount for regulated industries ensure that discounts are legal in the state(s) in which you operate before creating them for customers to use creating discounts see discount builder docid\ enrbfrywl3cvaafja83hs discounts page navigate to marketing > discounts stats if your pos and/or ecommerce are connected to aiq, these stats will also count synced discount events from those sources active discounts = total number of active discounts active discounts can be redeemed / archive discounts are not available to be redeemed link opens = total number of times the discount link has been opened for all filtered discounts redemptions = total number of times all filtered discounts have been redeemed discount list id (discount id) add to your pos or ecommerce to tie the discount to aiq for loyalty check out our resources on integrations docid\ uv0eqrnydcfticdryc2er for more info on setting up discounts with your specific pos or ecommerce provider name internal name not shown to the customer starts on date/time the discount became or will become available for redemption expires on d ate/time the discount ends (no longer available for redemption) expiry the number of days/hours the relative expiration is set to for the discount points the amount of points required to redeem the discount opens the number of times the discount has been opened redemptions the number of times the discount has been redeemed order p riority to show the discount in the customer’s wallet last updated the d ate/time the discount was last updated by staff actions export redemptions to a csv download a report to manage externally archive discount deacivates the selected discount discount groups discount groups can be used to organize and take bulk action on your discounts from the discounts overview discount faqs how can i make a discount expire "x" days after it gets added to their wallet? set a relative expiration (days or hours) see discount builder docid\ enrbfrywl3cvaafja83hs for more information can a discount be used more than one time? yes the setting can be found in the discount builder > redemption > "can this discount be used more than one time?" see discount builder docid\ enrbfrywl3cvaafja83hs for more information this is particularly relevant for tiered discounts as customers can have enough points to redeem a discount that depletes points and still have plenty leftover to redeem the same discount at a later date what's the difference between "tiered discounts" and "custom discounts" tiered discounts live statically in the customer's wallet and generally require points to redeem they will always show whether you can redeem them or not, and show you how many more points that are needed if you are under the redemption amount this gives your customers a target points total to work towards to redeem discounts these can be flat % or $ off values, or you can get creative and give customers the ability to redeem points for "merch bundles" or "accessory bundles" custom discounts require that a customer meet the criteria of the discount and only show up in a customer's wallet when they meet that criteria for instance, a birthday discount will only show up in a customer's wallet on their birthday because you selected the is their birthday audience as being eligible or this discount when creating it how do i push my aiq discounts to my pos or ecommerce platform? see integrations docid\ uv0eqrnydcfticdryc2er for more information about your specific pos or ecommerce provider does a persona need to open my campaign to be eligible to open or use the associated discount? no as soon as a persona falls into a discount audience, they will receive the discount in their customer wallet what happens if i send a campaign that includes a discount macro to a persona who does not meet the discount audience requirements? if a persona who does not meet discount audience criteria receives a marketing campaign with a discount macro included, they will be eligible to use the discount we will surface the discount sent to them in their customer wallet