Marketing
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Discounts
Redeeming Discounts with AIQ
Staff Discount Redemption Flows
3min
Note: Staff must have the ncessary permissions required for redemption, see Staff View.
- Navigate to Customers > Personas, and find the desired customer.
- Click the Discounts & Redemptions tab.
- Select the available discount and click Redeem on behalf of the customer.
- In the POS (if your system allows for it, see Integrations), enter the discount information to apply the discount to the transaction.
- Complete the transaction: The transaction is completed with discount, and the loyalty redemption is logged under the customer's persona through AIQ.
I don't want customers to be able to redeem discounts in the Loyalty Native and Web Apps themselves.
To disable the ability for customers to redeem discounts themselves, Navigate to Settings > Loyalty App. There are several settings outlined below to disable or limit customer discount redemptions:
- In Features > Points & History, you'll see toggles:
- "Hide discount open": If enabled, this will show the discount, but disable the button to open it.
- "Hide all discounts": If enabled, this will NOT show any discounts in the app.
- In Verbiage & Misc > Discount Redemption Settings, you'll see toggles:
- "Ask staff to redeem": This will disbale customer-redemption and show the button as "Ask staff to redeem"
- "Disable redeem button": This will shoe the discount, but completely hide the redemption button.
Disabling customer redemption may lead to longer in-store checkout times.
Updated 18 Sep 2024
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