Dutchie POS
Review our Integration Grid for supported features.
- AIQ to be enabled as an integration
- Your Dutchie POS API keys
- Ensure permissions for customers, transactions, products, and inventory is enabled on the API key.
- Multiple Locations: If you have multiple locations, you will have one API key for each location. In some markets, you will also have a different API key for medical or recreational menus.
- Navigate to Settings > Integrations, search for Dutchie POS and click the green Connect button.
- Add your Store Name (as provided by DutchiePOS) and your API key in the Key fields and click the green Add Credential.
- Scroll down to the Loyalty section bottom and check off *All users are age compliant with my industry?
- Click the green Update Connection and your DutchiePOS integration will start pulling data!
NOTE: Do not touch any other settings in this integration card without consulting an Onboarding Specialist or Customer Success Manager as they can affect your data and the customer's opt-in status.
- Provide these to your Dutchie POS representative in order for them to activate discount syncing.
- Once enabled you can optionally configure 2FA settings by going to your DutchiePOS Settings > Integrations > Alpine IQ
- Disabling 2FA will bypass the need to send a code to the customers phone. This can be overriden a Master PIN code in Loyalty Settings
- Navigate to Settings -> Company Account > Retail Store
- Click Edit on the store you wish you map
- Under Store Mappings you'll see the DutchiePOS symbol
- Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
- Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.
In AIQ, navigate to Settings > API & Tracking to obtain your UID and API Key. This will need to be provided to your Dutchie POS representative in order for them to activate discount syncing.
- Create a discount inside AIQ
- Copy the discount ID found on your Discounts page (Far left column)
- In Dutchie POS, navigate to Marketing -> Discounts
- Create your matching discount in DutchiePOS
- In the "Application Method" select "By Alpine IQ"
- Add the discount ID to the "Alpine IQ discount ID" field in DutchiePOS
- Repeat for additional discounts
You are able to sign customer up for AIQ Loyalty directly in the checkout flow in DutchiePOS. With the customers cart open, you will see a "Register for Loyalty" button on the top right.
- If you do not see the Register for Loyalty button on a guests profile, contact Dutchie support to enable.
If the customer placed their order through Dutchie Ecommerce and selected their own reward on the checkout screen, it will appear on the right sidebar. Click Redeem to apply it to the order.
Otherwise, you can browse and apply an available reward manually:
- Click the ... button and select Redeem AIQ.
- Enter the customer’s phone number and click Get Code.The customer will receive a code via text. Enter the code and click Open Wallet. (These steps do not apply if you set Bypass 2FA to Yes).
- Select an available reward to apply to the transaction.
To see a customer’s points balance, click the ... button and then Redeem AIQ. A pop-up window will appear that shows the available points, the points redeemed, and the points remaining.
To help budtenders quickly identify customers enrolled in Alpine IQ loyalty, update your customer cards to include a loyalty indicator icon:
- Go to Settings > Registers.
- Select Configure.
- Select the Cards tab.
- Check the box for Loyal vs. Non-loyal.
- Click Save.
- A yellow star icon will now appear on the guest list card and cart view for customers enrolled with Alpine IQ.
- Why is my customer not tagged as a loyalty member in Dutchie POS?
- A loyalty tag will appear on the customers profile in Dutchie if the customer was signed up in DutchiePOS
- What fields do we sync with?
- Name, phone, email, gender, birthdate, address, medical ID, discount groups, sales.
- Since you sync these fields, how can I lookup a customer in Dutchie POS?
- You can only lookup AIQ members in Dutchie POS via phone number.
- How long does it take before I start to see my POS data in AIQ?
- Within 24 hours, you should see data populating in AIQ
- How can I confirm that the integration is active and signups are being sent?
- Look under your Personas page in AIQ. The integration is functioning properly if you see "leaflogix" under the Sourced from column
- I am getting an account notification that I have unmapped stores, how can I fix this?
- Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the customer. See How to Map a Store above for directions on how to accomplish this.
- Help, I read this entire document and still need assistance!
- Can I turn Dutchie POS's Discount Groups into Audiences in AIQ?
- Yes! Create the Discount Group in Dutchie POS then hop over to your AIQ audience builder and build an audience using Custom brand traits : Discount Groups : contains : [name of Discount Group in Dutchie POS
- Once the audience is created in AIQ, any contact that gets added to the Discount Group in Dutchie POS will automatically be added to the audience in AIQ
- Custon brand traits > Discount Groups
- Are there any additional settings I can enable?
- Why are discounts applying to multiple items?
- If this is not desired, you can update the discount settings within Dutchie POS. Navigate to Discount > Options > Rewards > Options > Discount Method

