Discounts FAQ
9min
- Using the Staff View, pull up the customer's wallet, select the available discount and click Redeem in-store for the customer
- If your POS allows for in-system discount redemption, you'll be able to apply the discount right in the POS. This is system dependent and you can find more information on your particular POS on our Integrations guide.
Learn more about the advantages of utilizing discounts for your dispensary HERE!
- You can set a Relative Expiration when creating the individual discount under Discount Settings. If you want a birthday discount to expire 7 days after it gets added to the customer's wallet, add a 7 in the Relative expiration field
Yes! This is particularly relevant for Tiered Discounts as customers can have enough points to redeem a discount that depletes points and still have plenty leftover to redeem the same discount at a later date. When you're creating a new discount, head to Redemption options at and toggle Can this discount be used more than one time to Yes
- Tiered discounts live statically in the customer's wallet and generally require points to redeem. This gives you customers a target points total to work towards to redeem discounts. These can be flat % or $ off values, or you can get creative and give customers the ability to redeem points for "Merch Bundles" or "Accessory Bundles"
- Custom discounts require that a customer meet the criteria of the discount and only show up in a customer's wallet when they meet that criteria. For instance, a Birthday Discount will only show up in a customer's wallet on their birthday because you selected the Is their birthday audience as being eligible or this discount when creating it
Search for your specific point of sale or e-commerce platform via the AIQ Integrations page to see additional platform-specific details on passing AIQ discounts
Updated 03 May 2024
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