Wallet Functionality

The Web Wallet now has way more features than just checking points and discounts - check out the sections below to see how customers can utilize their wallets:

1 - Home / My Rewards

Displays the customer points, deals/discounts, popular products at your favorite store location, products to buy again, and products to review.

By default, Jane and Dutchie enabled customers will see products auto filled within their app:

• Most popular products at stores with stock remaining
• Order history + re-order and review

Reviews are automatically placed under the personas history and you can trigger points/ discounts and campaigns to go out based on these reviews.

If you are not on Jane or Dutchie as your ecommerce provider, you may manually create an assortment of products for us to show within the "Most popular" products section. You can edit this under App settings -> Features -> Product feed button.

2 - Latest Updates

Contains a log of campaigns sent to that customer, including Texts, Emails, Native Pushes, and Browser Pushes.

3 - Shop

Set under Features > Shop/Discover Tab Allows the ability to show store-specific popular products, and an "all products" tab that will navigate to an embedded menu to order on your e-commerce website. It can be set for all stores or individually based on the customer's favorite store chosen.

4 - Discover

Set under Features > Shop/Discover Tab

This section is meant for other types of web pages you would like to link to your customer base, such as a blog, product information, event pages, etc.

5 - Order History

Displays the customer purchases in most recent order. Also allows customers to rate products and prompts them to buy products again from a previous order.

6 - Social

Here is where your customers will be able to find their Refer-A-Friend link and leave a review of your store.

7 - Profile

This section contains many valuable features:

Profile: Ability to enter/update First Name, Last Name, Phone Number, and Email

FAQs: FAQ style questions & answers can be added to help your customers out. Can be added or removed App Settings > Features > FAQs

Address: Enter Street, City, State Zip Code, Date of Birth or override Favorite Store

Communication Preferences: Ability to opt-in or opt-out of email or phone notifications

Logout: Logs the customer out of the session, will need to log in again after

Delete Account: This will remove the account entirely, and the customer will not be able to accrue points or receive marketing efforts

8 - Branded member payment cards

Reloadable Payment Cards

Allows customers to use a digital card within their loyalty wallet to pay at the store and earn loyalty points. Increases customer engagement and increases speed at check-out for clients.

You may be familiar with the Starbucks digital spend cards. But did you know they are responsible for over 52% of their U.S. transactions and they create higher order values and repeat visits? Now, you get to do the same in YOUR app. Establish more brand loyalty and higher order values with the Branded Digital Spend Cards. 

Birchmount Cards

How to turn yours on:

1. Ensure your POS is setup on the Birchmount network for gift cards. Birchmount establishes the connection between your apps and allows barcodes to be redeemed within your POS seamlessly. Don’t worry, there is no setup charge.
2. If you are already a Birchmount client, you can proceed to step 3. Your Point-of-Sale assumes that the barcode you scan to redeem dollars is a gift card. It is extremely simple and compatible.
   • If you are not already a Birchmount client but would like to sign up for Birchmount to utilize reloadable payment cards, please sign up for Birchmount HERE.
   • If you are not already a Birchmount client and would like a Demo of the Birchmount platform, please enter your information HERE.
3. Obtain your Birchmount App ID (this is Birchmount’s ID, not your AIQ app ID). Please contact: alpineiq@birchmountnetwork.com to receive your Birchmount ID.
4. Add your Birchmount App ID into Alpine IQ by going to App Settings -> Features (tab) -> (See screenshots below)

Scan to Pay

What does it look like for consumers and how do they interact with it?:

1.Press the “Scan to pay” button at the bottom right of your screen when in your wallet app.

2. Create a digital card:

1. Enter the amount you would like to load onto your card.
2. Agree to terms and conditions.
3. Select your checkout method:
   • U.S. - Spence and Aeropay
   • Canada - Spence and Stripe
4. Connect your bank account to one of the methods above.
5. Consumers will then see a digital gift card get created that has a barcode + pin number and balance on it. Anytime they hit the "Scan to pay" button in the future, this card will show up and they can reload it's balance via the blue link on the bottom of the card when depleted.
6. Scan the QR code to use your digital card

Wheel of Prizes

Set-up

• Go to your Settings > App Settings > Features > Prize Wheel From there you can:
  • Toggle on or off the Prize Wheel (Note: This does not actually add or remove it from the app.)
    • Please email our App Implementation Specialist Cody Hacker at cody.hacker@alpineiq.com to submit an update for your app to remove or add the Prize Wheel.
  • Wheel Colors - You can select 2 different colors to use for the slices of the wheel.
  • Notch Color - Change the of the arrow/notch that points you to what prize you land on.
  • Display frequency - edit the frequency of which the prize wheel appears for your customers. The frequency would start on the date that you enter here.
    • Ex: settings is every 2 weeks starting June 30th, 2023, then you will see the prize wheel appear July 14th, 2023, July 28th, 2023, and so on.
• Create your discounts for the prize wheel NOTE: Number of discounts created for Prize Wheel to work, Min: 3 - Max: 9.
  • Head to your discounts page Dashboard > Marketing > Discounts
  • Create or edit a discount
  • Under the Redemption Options tab you will see a toggle that says Add this discount to the prize wheel?, turn this on to add this discount to your prize wheel.

Customer Wallet Login Flow

As of January 17th, 2022, customers will need to create a password to log in to their wallet and access their points, discounts, and other information. After a password is entered, a PIN code is sent via SMS or Email on file with a numeric code to help protect the account via 2FA method. Please review the following flows to ensure your customers can access their accounts!

Create New Profile

This is how to create a brand new account, a valid mobile phone and/or email is required.

Create Password

Password requirements are the following: At least 10 characters in length At least 1 letter: A-Z (upper and/or lowercase) At least 1 number: 0-9 combinations At least 1 symbol: any non-alphanumeric character mentioned above (!,@, $, %, ^...)

Login Existing

PIN Code Verification

Forgot Password

Sometimes you forget the password used during the initial setup or might want to change it up. If the Forgot password? option is chosen, they will need to enter the Mobile Phone or Email address on file with the account.

A PIN code (phone) or reset password link (email) will be sent to the customer via the method they entered, and then they will be able to create a new password with the use of the code

User Guide

How To Share The Wallet

The main way to get your customers their wallets are using your dedicated App Login URL found under Settings > Loyalty Settings:



The QR code is automatically generated and ready to share!

Styling your App

Styling Tab: Navigate to App Settings > Styling. Here you will be able to change the Branding, Colors, Typography, Button colors and style, and change between the different App Skins we provide.

Features Tab: Navigate to App Settings > Features. Here you will be able to toggle to show or hide certain portions of the app, Enter your Shop tab and Discover tab URLs, create custom FAQs for your customers, and create custom tab names for your main tabs.

Verbiage & Misc: Navigate to App Settings > Verbiage & Misc. Here you will be able to create custom verbiage for the Home, Shop, Social, and Profile tab of the app. You can also customize your discount redemption settings.

Discount FAQ's

What if a customer doesn't have their Alpine IQ wallet on their phone?



I don't want customers to be able to redeem discounts on their phone



To disable the ability for customers to redeem discounts on their phone:

• Go to Configure Alpine IQ
• Click Brand settings
• Click Discount settings
• Toggle Do not allow customers to redeem via their phone to No