Marketing

Campaigns

6min

Campaigns are at the center of your marketing journey. Send them via various channels and methods to send targeted messages your customers.

Create a Campaign

Get Started with the Campaign Builder.

Channels

2. Voice Drops

Campaigns Page

  • Status: the campaign is inactive or has been paused. Click the red "pause" button to activate a campaign
  • Campaign name: Internal only.
  • Scheduled for: tells you when the campaign was scheduled to send and if was a Blast or Ongoing campaign
  • Last msg sent: This indicates the time that the last message was sent or the campaign has finished sending to all the contacts in the audience you selected
  • ID: the unique identifier for this campaign. Search by this ID or create audiences of people that have received this message using this ID
  • Created: when the campaign was first published, regardless of activation status
  • Updated: any changes that were made after the campaign was created

How to Create a Campaign Group

  1. Navigate to Marketing > Campaigns
  2. Click the 'New' link next to the group dropdown (defaults to "All Campaigns")
  3. Enter in a Group Name and use the (+) plus buttons to add campaigns to the group.
  4. Click Save

Adding Campaigns to Campaign Groups

  1. In the Campaign table, find the campaign you'd like to add to a campaign group.
  2. Click the folder with plus icon
  3. Choose the group
  4. Save

Campaign FAQs

Do we send opt-in messages to contacts using mobile carriers with programmatic blocks in place?

No, but there is a possibility that if the carrier the contact is using is a subsidiary of a "blocked" carrier, the message will still get through. There are 180+ carriers we work with. While we are currently blocking specific carrier-tagged devices as defined by the aggregators, number porting and other edge cases exist where these carriers might not have 100% control of the delivery network.

Updated 07 Nov 2024
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