Voice Drops

voice drops allow you to send messages to users via phone call or voicemail voice drop can be distributed to opted in phone numbers, which includes already opted in text members to ensure you don't lose your member base while diversifying your text message risk these messages ring from an inviting caller id that references the store they are receiving the message from example voice drop consumer flow example voice memo drop voice drop benefits 90%+ average delivery rate communicate to your customer base in their native languages or even accents with the latest in synthetic ai voice technology no carrier fees calls that go to voicemail can be automatically read to customers if they are on carplay or using airpod modern devices no walled garden or pin code gate requirements (large roi win for regulated industry customers) store/ brand name caller id for familiarity with your customers loyalty/ contact level personalization per message using macros how to make a voice drop in campaign builder click on marketing > campaigns and click + to create a new campaign on the "channels" screen, click on "voice" under campaign channel finish filling out the "channels" and "recipients" steps (see docid\ yeopwsehov3mfydjilqzo for details) on the "content" step, navigate to the "voice" tab fill out the voice tab with the relevant details of your message) before continuing with the "review" step launch your campaign when filling out content for voice drops, you will see 3 options at the top 1) generate an ai voice memo, 2) record my voice, and 3) upload file 1 ) generate an ai voice drop memo with this path, users can simply type in a message with text, add personalization macros, and aiq will automatically convert it to an ai voice this voice can be modified by selecting variants languages accents gender you may also preview the ai voice by clicking play (long messages can take up to 30 seconds to preview as they must be generated through the models) the tech neural2 embodies the newest advancements in artificial voice production, enabling users to harness custom voice capabilities without the need to train a unique voice using wavenet, it produces speech that has a more lifelike quality compared to other text to speech platforms it crafts speech with a closer resemblance to human nuances, stressing syllables, phonemes, and words when a message with no macros is used, it's simple to create a single voice file that sends to thousands of users when you create one with macros, every single message to each audience member needs to contain personalized speech we generate 10’s of thousands of mp3 files from neural2 and pump them into our cdn, where they are stored and distributed in seconds send a test to your phone by entering a phone number and clicking send phone numbers are required to have given you consent you may answer the test call or send it to voicemail you are charged 3 credits per minute (max 5 min recordings permitted) please be aware that we add 7 seconds to any recording that automatically instructs the recipient on how to repeat your message or or opt out per tcpa regulation this rate includes advanced human/voicemail detection, call time, and caller id auto customized to the recipients favorite store + any ai driven text to speech generation if applicable 2 ) record my voice this option lets you simply record a voice memo directly within the aiq campaign creation tool it requires that your device has a microphone and that you authorize the browser to record via that microphone you simply tap "record" and then "stop recording" once you have completed your memo you then can preview/ listen/ clear your previous recording/ or save it for use in your campaign 3 ) upload a pre recorded audio file this option lets you upload a file (mp3, wav file with a 2 min max length + 5 mb file size max) optional campaign builder items you may attach a discount to your voice drop template so that it appears in the recipient persona's wallet once the voice drop is sent to them for example, you select a discount for 20% off that you have pre configured in aiq, you then create a voice drop that says "hi hannah, this is nick from xyz brand i wanted to let you know that i put a 20% off discount into your loyalty wallet for being a vip customer you can use the discount anytime over the next couple of weeks i hope to see you soon " see docid\ qdxosyx3chpfvw8rqs2nu for more info faqs what hours of the day can sending occur? 9 9 pm local time for the device (traveling devices cannot be tracked and default to their normal native timezone) please note that messages can arrive and be sent faster the shorter they are in time duration what are the rules and requirements around calling customers? honor fcc, tcpa, donotcall registry when will a customer receive the product/discount code mentioned in the recording? the minute the voicemail is received what happens when a customer calls the number back? the call is denied in version 1 what happens if a customer opts out of voice drop? they will only be opted out of voice drop but will remain opted in to any other messaging channel they were already opted into including text how do customers opt in? customer can opt in to voice drops by texting the word "voice" to your text to join number found under your aiq texting settings how do customers opt out? select 9 on your dial pad how long should my voice drop be? no longer than 2 minutes! recommendation of 1 minute messages less than 1 minute will automatically be repeated until about 50 59 seconds right now per phone carrier requirements carriers consider messages under 1 minute spammy and you incur higher fees to prevent this we repeat your message and try to close it out with your optout message as close to 59 seconds as possible what are the max file upload requirements? 5mb & 2 min length how am i charged? you are charged per minute (1 minute minimum) of voice drop messaging please keep in mind that we automatically append a 7 second "repeat or optout" message at the end of every voice drop that extends the seconds your total sending time takes this is required to be in compliant with the tcpa will my voice drop be marked as spam on caller id? it is not common for voice drops to be marked as spam, but it can occur if your phone number has been marked there is no current technology that can detect this but it is not very common to occur what can i expect deliverability to be for voice drop? 90% deliverability is extremely common however, this is dependent on how many phone numbers you have, if they are active numbers, if they are not on the donotcall registry, etc the most common reason a message is not delivered is that the phone's network is unavailable are macros available? macros are available for ai voice drops (other than macros that fill urls) but not for pre recorded static files or browser recorded types how many numbers do i get, and can i customize them? you get 1 per store and 1 per aiq account we have an extra one for those users without a favorite store set we do not have the ability to set specific phone numbers other than an area code, which must be requested via support how long until my brand shows up on caller id? your username for the account will be submitted when the number is purchased however, it is ultimately up to the carriers to display it on their networks, and we estimate that it will take 1 3 months for it to propagate