Voice Drops FAQs

what hours of the day can sending occur? 9 9 pm local time for the device (traveling devices cannot be tracked and default to their normal native timezone) please note that messages can arrive and be sent faster the shorter they are in time duration what are the rules and requirements around calling customers? honor fcc, tcpa, donotcall registry when will a customer receive the product/discount code mentioned in the recording? the minute the voicemail is received what happens when a customer calls the number back? the call is denied in version 1 what happens if a customer opts out of voice drop? they will only be opted out of voice drop but will remain opted in to any other messaging channel they were already opted into including text how do customers opt in? customer can opt in to voice drops by texting the word "voice" to your text to join number found under your aiq texting settings how do customers opt out? select 9 on your dial pad how long should my voice drop be? no longer than 2 minutes! recommendation of 1 minute messages less than 1 minute will automatically be repeated until about 50 59 seconds right now per phone carrier requirements carriers consider messages under 1 minute spammy and you incur higher fees to prevent this we repeat your message and try to close it out with your optout message as close to 59 seconds as possible what are the max file upload requirements? 5mb & 2 min length how am i charged? you are charged per minute (1 minute minimum) of voice drop messaging please keep in mind that we automatically append a 7 second "repeat or optout" message at the end of every voice drop that extends the seconds your total sending time takes this is required to be in compliant with the tcpa will my voice drop be marked as spam on caller id? it is not common for voice drops to be marked as spam, but it can occur if your phone number has been marked there is no current technology that can detect this but it is not very common to occur what can i expect deliverability to be for voice drop? 90% deliverability is extremely common however, this is dependent on how many phone numbers you have, if they are active numbers, if they are not on the donotcall registry, etc the most common reason a message is not delivered is that the phone's network is unavailable are macros available? macros are available for ai voice drops (other than macros that fill urls) but not for pre recorded static files or browser recorded types how many numbers do i get, and can i customize them? you get 1 per store and 1 per aiq account we have an extra one for those users without a favorite store set we do not have the ability to set specific phone numbers other than an area code, which must be requested via support how long until my brand shows up on caller id? your username for the account will be submitted when the number is purchased however, it is ultimately up to the carriers to display it on their networks, and we estimate that it will take 1 3 months for it to propagate