Ecommerce
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Product Reviews

3min

Customers can review products via a 1-5 rating, add their own text, add effects and optionally upload an image. These will show on your menu for other customers to see; you have control over what gets posted by being able to approve/reject reviews.

AIQ Ecommerce sends out an email requesting a review post-purchase.

To enable/disable Reviews

  1. Navigate to Store > Settings > Products
  2. Scroll down to 'Enable Product Reviews'
  3. Toggle ON/OFF

To Approve / Reject Reviews

  1. Navigate to Menu > Reviews
  2. You will see any Pending Reviews, by default.
  3. Select the review to see the details as well as approve or reject it.
    • Note: You will see an indication that the customer was a verified purchase (we can tie that product back to their order).

Export Reviews

To export your review data to a CSV:

  1. Navigate to Menu > Reviews
  2. Use the filters to filter the reviews you'd like to download (optional, you can leave blank to download all)
  3. Click More (...)
  4. Click Export



Updated 31 Jan 2025
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