Order Settings
AIQ Ecommerce supports stores of all sizes, from small SSO to large MSOs. Use the order setting options to customize how AIQ Ecommerce works for you.
Navigate to Store > Settings > Orders
By default, new orders will go into the Pending status and will need to be manually Confirmed. If you're using a POS integration (Dutchie POS, Flowhub etc.), orders will only be pushed to your POS once Confirmed.
If you don't want to have to manually confirm every order, enable Auto Confirm Orders, and the orders will skip the Pending status and go directly to Confirmed.
You can set your own custom sub statuses for orders. This is useful if you have additional steps that your orders to go through. For example, some stores will use a "Queued" sub status to indicate that an order has been queued before it can be fulfilled.
If you use the Sub Status feature, you can also specify a default sub status. AIQ Ecommerce will automatically apply your default to new orders.
Both Email and SMS Order Notifications come Free with all AIQ Ecom plans.
By default, AIQ Ecommerce will send customers an email notification when their order is confirmed.
Some U.S. states don't allow these notifications, so you can disable them.
By default, AIQ Ecommerce will send customers an SMS notification when their order is confirmed.
Some U.S. states don't allow these notifications, so you can disable them.
Set the minimum age that a customer must be in order to place an order here (e.g. 18 or 21).
All orders require a customer to enter their birthday, so AIQ Ecommerce will use this to prevent underage customers from placing an order.
You can also optionally toggle on an Menu Age Gate.
You can enable/disable which fields show at online checkout, including:
- Date of Birth
- State of Residence
- Medical ID Number of Expiration
- Only shows for Medical stores in certain industries
- Driver's License
- Applicable to Delivery orders ONLY IDs need to be needs to be collected at checkout for delivery orders, as these orders typically cannot check IDs at delivery.
For kiosk checkout fields, see Kiosk
If you would like to require your customers to select a box at checkout acknowledging specific terms, navigate to Store Settings > Orders > Checkout and select the checkbox for "Require customer to consent to tgerms at checkout" and input the terms into the box.
Control how many days in advance customers can place orders.
Most stores typically only set this to 1 or 2 days.
Toggle this on if once the store is closed for the day, you want to allow customers to be able to place orders for the next business day. Toggle on show closed message if stores would like customers to see when the store is open next.
Show closed message that displays when enabled.
Customize which email you want customers to see as the reply-to on order emails that are sent.
If you're using AIQ Ecommerce cloud printer feature, turn this on to tell AIQ Ecommerce to automatically print orders when they are placed and for what status they will print on. See more information about Printer.
The Order Statuses in AIQ Ecommerce are:
Status | Description |
|---|---|
Pending | We do not recommend using this status, but you can use it if you want to check the order for whatever reason before Confirming (verify delivery address, check inventory, etc.) At this status:
|
Confirmed | At this status:
|
Checked In | Use this for In Store pickups to let fulfillment know the order ready to be fulfilled. For Curbside and Drive Through purchases, the customer can tell you when they've arrived and check themselves in. |
Ready for Pickup | Use this status post-fulfillment to indicate that the order is ready for the customer. |
Closed | Some POS integrations will automatically Close Out orders in AIQ Ecommerce if they are closed in your POS. |
Cancelled | Cancelled status can be updated by the customer or you. If a customer cancels the order, the order will automatically populate as "Cancelled" in AIQ Ecommerce. Note that Cancelled orders will only sync with AIQ Ecommerce if it is cancelled through the POS. |
Stacking is how discounts and offers are applied together in the cart. AIQ Ecommerce supports three different options: No Stacking, No Double Stacking, and Stacking. This is set in Store Settings > Orders. For more information, see Discount Stacking.
When there are multiple Order Types enabled, by default we show a modal to select an order type (and input delivery address if one of the order types is Delivery). You can optionally disable this.
For stores that offer Delivery, we suggest keeping this on as the customer experience may change depending on if they are within a delivery zone or not. AIQ Ecommerce also checks the address against the delivery zones of all other stores within your organization and will redirect a user to the correct store.

