Loyalty App
Loyalty App Settings
35min
The new Loyalty App and settings are in BETA testing. The settings detailed below will only apply to the new Loyalty App.
For legacy information, please see our legacy documentation here.
To navigate to Loyalty App Settings, navigate to 'Settings' > 'Loyalty App'.
This section will now house Apple App Store, Google Play Store, and Policies settings.
Apple App Store
- Define your App store's name, subtitle, description, keywords and app icon and preview images
Google Play Store
- Define your App store's name, description, keywords and app icon and preview images
Policies
- Define your terms & conditions URL, privacy policy URL, end user license agreement (EULA) URL and your consent text
Users will see the below settings throughout App Styling, App Features, App Verbiage and App Admin settings.
Currently Editing Selector
- Users can edit settings for all locations or a single location
- Currently editing selector applies to all settings on tab
- To reset store selection, use reset button to the right of the dropdown
Refresh App Preview
- Clicking this button will refresh the app preview on the right side of the screen so users can see their updates in real time
This section has four tabs grouped under App Styling: Images, Colors, Buttons and Form Fields. To edit any of these sections, simply navigate to the appropriate tab.
Images
- Set your small logo, full logo and cover photo
Splash Screen
- Set your splashing loading image and splashing fallback image
Brand Colors
- Set brand color, error or danger color and success color
Text & Background Colors
- Set primary and secondary text colors, as well as primary and secondary background colors
Primary Button
- Set background color, text color, border color and border radius
Secondary Button
- Set background color, text color, border color and border radius
Form Fields
- Set border color and border radius
Orders Tab
- Show Orders Tab
- Allows user to add a tab for orders inside the app
- Show Order History Feed
- Allows user to add a tab to show customer's order history feed within app
Shop Tab
- Show shop tab
- Allows user to add a tab to show shop within app. Requires ecommerce menu link to work.
- Shop Tab URL
- Ecommerce menu URL
- Must be populated to show shop tab on app
- Force Shop Tab on Android app
- Not recommended for restricted industries. This may cause your app to be permanently deleted based on industry regulations. Please ensure you are aware of all potential issues before enabling.
- Force Redirect
- Instead of an iFrame on the Shop tab, if this setting is enabled it will redirect customers to land on the Shop URL provided above in their phone's native browser
Updates Tab
- Show Updates tab
- Allows user to show Updates tab in app's bottom navigation
- Show email notifications in Updates tab
- Customers will see a notification to check their email. This does not currently show the actual email content
- Hide Messages Before field
- Allows messages sent before a given date to be hidden in Updates Tab
Discover Tab
Settings have moved from Features > Shop/Discover tab.
- Show Discover Tab
- New setting to allow for Discover tab to be added to app's bottom navigation
- Discover Tab URL (Apple only)
- Must be populated to show shop tab on app
- Discover Tab URL (Android only)
- Must be populated to show shop tab on app
- Force Discover tab on Android App
- Allows for Discover tab to be added to app's bottom navigation
- Not recommended for restricted industries. This may cause your app to be permanently deleted based on industry regulations. Please ensure you are aware of all potential issues before enabling.
- Force redirect
- Instead of an iFrame on the Discover tab, if this setting is enabled it will redirect customers to land on the Shop URL provided above in their phone's native browser
FKA Show/Hide Features
General
- Fields Required to Sign Up
- Fields required for a user to sign up for the app
- Force sign up after login
- Customers will see a sign up screen after login if there is missing required info
- Browser notification opt-in (Web Wallet only)
- If enabled, this will ask customers if they would like to receive browser notifications
- Prompt to add to home screen (Web Wallet only)
- Customers using the web wallet will see an 'Add to Home Screen' prompt on applicable devices
- Allow Scan to Pay
- Customers can add their banking details to their digital wallet, allowing them to conveniently utilize Scan to Pay functionality
Location
- Allow customers to select their favorite location
- Customers can set their favorite location in their profile.
- New setting: Allow customers to switch location in the header dropdown
- Customers can view another location to get directions, call them, or view location-specific menus. This does not change their favorite location.
- Show map directions button
- Customers will see the option to get directions to their favorite location
- Show favorite location address
- Note: Delivery-only operations tend to disable this option
- Show location call button
- Customers will see the option to call their favorite location
Share this App
- New setting: Show “Share this App” in menu
- Customers can access Refer-a-Friend info and leave a review. Default: Enabled.
- Show Refer-a-Friend link on the Share screen
Product Feed
Product Feed settings require Loyalty Pro & Marketing Pro.
- Product Feed
- A connection to a Jane or Dutchie ecommerce source is required to automatically populate the product feed in the app. Alternatively, you can manually create an assortment of specific products by clicking the Custom Product Feed button
- Show product feed on Home tab
- Show product feed on Shop tab
- Number of Products Shown in Product Feed
Points & Discounts
- Show points
- Show all discounts
- Enable native discounts
- Use the new native discount UI instead of the existing iFrame
- Show “redeem” buttons on the discount card
Allows customers to click “Redeem” and view the redemption screen
Profile
- Show birthday form field on the profile
- Allows customers to add their birthday to their profile in app
- Show address form field on the profile
- Allows customers to add their address to their profile in app
- Add FAQ
- FKA Add Question.
- Clicking Add FAQ will open the 'Create FAQ' drawer. Users can add the question and answer in this drawer.
- Edit or Delete an FAQ
- To edit a FAQ click on the question in the 'FAQs' table. The 'Edit FAQ' drawer will open. Users can edit the question and/or answer in this drawer. Users can also delete a FAQ from this drawer using the ellipsis button in the top right corner.
- FAQ Order toggles
- Reorder FAQs using the '-' or '+' toggles to adjust the order that FAQs will appear in app
- Prize Wheel toggle
- When enabled, prize wheel will be available for customers in app
- When disabled, customers will not be able to access the prize wheel in app
- Below settings will only appear if Prize Wheel toggle is enabled
- Wheel Color 1
- User can set first color in prize wheel display
- Wheel Color 2
- User can set second color in prize wheel display
- Wheel Notch Color
- User can set the colour of the prize wheel notch
- Note: notch indicates what prize is to be won
- Prize Wheel Display Frequency
- User can set how often the customer should see the prize wheel as well as a start date for the frequency limit.
All below name settings will allow users to customize the nomenclature of the associated tab or selection.
Bottom Navigation
- Home Tab Name
- Shop Tab Name
- Discover Tab Name
- Orders Tab Name
- Updates Tab Name
Hamburger Menu
- Profile Name
- New setting: Share App Name
- FAQs Name
- Points Name
- Recent Purchases Header
- Allows users to change the label above the order history feed
- Popular At This Location Header
- Allows users to change the label above the popular products feed
- Popular Products Tab Name
- All Products Tab Name
- Refer-a-Friend Header
- Refer-a-Friend Description
- Refer-a-Friend Share Text
- Review Header
- Allows user to define the title of the Reviews section in-app.
- Review Description
- Allows user to define the description of the Reviews section in-app.
Any verbiage changes to this section will apply to any instance inside AND outside of the app.
- Redeem At Sales Counter Text
- Redeem At Location Text
- Redeem Name
- Admin tab will only be visible for internal AIQ team. Settings in this section are only used by internal teams for set-up.
