Data + Marketing Integrations
Point of Sale
Biotrack
8min
Review our Integration Grid for supported features.
- Request your Biotrack credentials by contacting your Biotrack representative and requesting access to Postgres data tables. There is a fee associated with requesting these credentials which you can discuss with your Biotrack representative.
- Navigate to Settings > Integrations, search for Biotrack and click the green Connect button.
- Enter the credentials you received above and click Add Credentials. You should've received the following from your Biotrack representative:
- Company (This should be unique between all credentials)
- Host
- Port
- Database
- User
- Password
- Scroll to the bottom and check off the box for All users are age compliant with my industry?
- Click Connect and the integration is complete!
- In BioTrack, select the Marketing dropdown in the toolbar.
- Select AlpineIQ Settings from the list
- Select Enable AlpineIQ and Offers & Rewards.
- Test Settings > Save
- Navigate to Settings -> Company Account > Retail Store
- Click Edit on the store you wish you map
- Under Store Mappings you'll see the Biotrack symbol
- Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
- Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.
- In BioTrack, create a new discount
- Name: This should match the name in AIQ
- Code: This should match the discount ID that appears on the far left column of the discount table in AIQ.
- Discount: This should be either a percentage (%) or a flat dollar ($) discount and should match the discount setup in AIQ.
- Search for the customer
- Add products to their cart
- Select the Rewards and Offers button
- Here BioTrack will display the customers available points as well as available discounts
- Select the discount you will want to apply to their order
- Save
- Not all of my contacts from BioTrack are in AIQ, whats up with that?
- BioTrack added a simple button to the integration panel in BioTrack to "Sync Transactions". Implementing this will check for previous sales that had not been uploaded to AIQ and puts them into a queue to sync over. Depending on the number of transactions that need to be synced, this could take some time. Reach out to your BioTrack rep if you have any questions.
- My changes in AIQ are not being reflected in Biotrack, help!
- AIQ currently only has a read only integration with Biotrack. That means we can pull data, but we cannot send data.
- How long does it take before I start to see my POS data in AIQ?
- Within 24 hours, you should see data populating in AIQ
- How much data does AIQ pull from Biotrack?
- AIQ pulls transactional data dating back 1 year. Contact your Onboarding Specialist if you'd like to see data past 1 year
- How can I confirm that the integration is active and signups are being sent?
- Look under your Personas page in AIQ. The integration is functioning properly if you see new personas being created.
- I am getting an account notification that I have unmapped stores, how can I fix this?
- Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the customer. See How to Map a Store above for directions on how to accomplish this.
- Are there any additional settings I can enable?
