This advanced integration simplifies customer-retailer interactions and equips retailers with tools to enhance customer loyalty and amplify sales.
Alpine IQ and 365 Cannabis have partnered to launch a robust 2-way loyalty integration within 365 Cannabis' software. This cutting-edge integration allows retailers to effortlessly enroll loyalty members, link rewards to promotions, and redeem them within the ERP using a single click. The collaboration promises greater operational efficiency, enhanced marketing ROI, and increased revenue.
Alpine IQ Tier 3 & 4 will provide:
- Automatic sign-up of members for loyalty/marketing in Alpine IQ at the POS
- Alpine IQ member wallet access at the POS
- Alpine IQ redeemable discounts at the POS
- QR codes on POS receipts for either Loyalty signup or Wallet access
- Purchase of Alpine IQ Integration, which will include Tier 1 -4
- Tier 1 & 2 includes:
- Alpine IQ's ability to get customer/member record information.
- Alpine IQ's ability to get POS transaction information.
- Alpine IQ's ability to get item information/inventory.
Loyalty points will only be accumulated within Alpine IQ. NAV will not/no longer calculate loyalty points. Therefore, there are no loyalty points summaries on POS receipts or the POS for visibility.
There will no longer be a Loyalty Point tender type for redemption. All loyalty point redemptions will be configured in Alpine IQ and matched to a Total Discount Offer within NAV. This will allow you to determine how many loyalty points are needed to receive a dollar amount off a transaction. Within NAV, this Total Discount Offer will discount the transaction by the dollar amount.
In 365 Cannabis, create your total discount offer NAV
Navigate to the Discount Builder in Alpine IQ and input the coupon code from 365 Cannabis in the ID field at the bottom of the page.
- When creating new members or checking in existing members who are not loyalty members in Alpine IQ already, you can automatically sign them up as loyalty members in Alpine IQ by selecting the “Alpine IQ Loyalty Signup” button. (see figure 3)
- The verbiage on the pop-up is the information entered on the Alpine IQ setup page under [Alpine IQ Signup Terms]. This can be whatever you want.
- Once [Yes] is selected, they will automatically be created in Alpine IQ as a “Loyalty” signup. (see figure 4)
- The member will then need to create a login to their wallet, which they can do by scanning the QR code that prints on their POS receipt at the end of this transaction. (see figure 5 & 6)
- When a member is checked in at the POS, the cashier can “Get Loyalty Status” for that member to determine whether they already exist in Alpine IQ as a Loyalty member. (see figure 9 & 10)
- If the member is not a Loyalty member in Alpine IQ and decides not to sign up at the POS with the budtender, a QR code will print on the transaction receipt, allowing them to scan and sign up for loyalty within Alpine IQ. (see figure 7 & 8)
Transactions and loyalty point accruals will take 24 hours to integrate with Alpine IQ, match to the Persona, and update loyalty points.
Loyalty point redemptions via discounts will be instantaneous in Alpine IQ.
- When checking in a member at the POS, once a product has been added to the cart, you can view the member's Alpine IQ wallet by selecting the [AlpineIQ Wallet] button (see figure 9)
- The wallet will show you all available discounts based on the member's loyalty point balance and the transaction balance. (see figure 10)
- i.e., if the transaction were only $75, you would not see discount AP0004 in the wallet because the transaction value is less than the “Dollar Value Discount” amount.
- To apply an Alpine IQ wallet discount at the POS, highlight the discount and select [OK] (see figure 11)
- You will see on the POS journal the “Discount” information line, and under the “Totals” you will see the discount amount. (see figure 12)
Since these discounts are set up as “Total Discount Offers”, they will not apply on the POS until [Total] button is selected. They will also stack with any other discount offers that have been applied.
- The loyalty point redemption from the member's Alpine IQ wallet will be instantaneous. (see figure 13). You will not have to wait 24 hours until the POS transaction integrates with Alpine IQ for the Loyalty point redemptions.
Alpine IQ setup completed
Discount setup within NAV completed
POS buttons completed