Audiences
Give your team the power to transform millions of customer interactions and transactions into usable intelligence. Sort new and existing customer records, orders, and interactions in real-time through Alpine's advanced identity resolution process. Throughout the platform, customers are grouped into audiences that sync seamlessly with your analytics and marketing tools.
Getting started with Alpine IQ Audiences
Head to your Alpine IQ dashboard and in the left-hand navigation under Customers, click on Audiences. When you first open this page, you'll find 40+ pre-built audiences Alpine IQ has identified for customer value, frequency, product preference, and location assignment. Build campaigns, analyze, or use these as a reference when building new audiences
Alpine IQ Audience Glossary
- Audience ID: the unique identifier for the audience. You can search by the ID or the Audience Name in the top right search bar field
- Audience Name: Make this something identifiable in the future that speaks to the intended use of this audience. While the audience name has no bearing on the functionality, it'll be easier to find if the name makes sense
- Modifiers: If you have a points modifier like 2x points enabled, an icon will appear in this column
- Rocket = Points Multiplier
- Line up graph = Positive Points Boost
- Line down graph = Negative Points Boost
- Audience Size: total number of contacts in Alpine IQ that meet the audience's criteria
- Text Opt Ins: total number of contacts in Alpine IQ that meet the audience's criteria and are opted in to SMS messaging
- Email Opt Ins: total number of contacts in Alpine IQ that meet the audience's criteria and are opted in (subscribed) to email messages
- CLTV: Customer Lifetime Value calculated if a customer in this audience is active for 3 years
- Ideal CaC: Customer Acquisition Cost calculated as 1/3 of CLTV
- note: this is the marketing industry standard calculation but does not take external ad spends like PPC, billboards, tv spots, and so on
- Action: edit an existing audience by clicking on the pencil icon
Analyze your audience
Click on the three little dots to open up options to download, analyze, duplicate, or archive an audience
- Beaker: Gives you all the insight our Data Analytics provides for this specific audience
- Download: Export a detailed CSV list including contact information and points balances
- Star: Export a points report by date range
- Barcode: Export a transactional report of sales made by contacts in this audience
- Network: Provides a way to export a referral report by personas in this audience
- Papers: Duplicate this audience. This is useful if you're building off an existing audience and don't want to start from scratch!
- Trash can: Delete an audience completely. Be careful doing this. Even though you may not be currently using that audience, it may be useful as a template when creating new audiences in the future
User Guide
Create an Audience in Alpine IQ
Click Create Audience at the top of the Audiences page and let's get started
- Choose an Audience Name that is recognizable and easily searchable
- Make sure the Audience Status is on to start pulling personas into this audience
- Select ALL to take advantage of all your connected Data Sources when building an audience
- Select a specific Data Destination if your goal is to push an audience to one of your connected systems (like pushing an audience as a list to a third-party email provider).
Alpine IQ Audience Builder
This is where Alpine IQ makes all your segmenting dreams come true. Build audiences based on simple traits like their name or Favorite Store, or get complex with it and target Flower buyers from a specific zip code that spend more than $500/month.
See the table below for a breakdown of each trait category and how to use them
TRAIT | USE THIS IF YOU'RE ASKING YOURSELF... |
Contact Trait | Who is this person? What is their Name What is their Loyalty status What is their Favorite store |
Performed Event | What has this customer done? What Discount ID did they use? When did they Sign up for loyalty? What campaigns have they opened? |
Computed Trait | How much has this customer done? How much do they spend per sale? How many times do they purchase per month? How much have they spent as a loyalty member? |
Predicted Trait | What will this customer do in the future? What brands are they likely to buy? Are they likely to return soon? What's this customer's lifetime value? |
Custom brand traits | What has this customer done outside of the dispensary? Are they a veteran? Are they an influencer? *These are groups you create in your point-of-sale like "Teachers", "Military", "Senior". Check the FAQ section below for how to create audiences based on custom groups in your point-of-sale |
Custom pixel trails | What is the customer looking at on my website? What product links have they clicked on? What videos have they watched? What page are they spending the most time on? |
Audience Forecaster
Check the size of the audience by clicking Forecast on the Forecasted audience size card. If you add additional traits, you'll need to refresh the forecaster.
Create an Audience Group in Alpine IQ
Use the Groups tool to organize your audiences by product, spend, exclude, or any other way you'd like
- Click the Create Group tab
- Name the Group
- Select the audiences you want in the group
- Make sure to move them over to the group using the Green arrow
- Click Save
Using Alpine IQ's Points Modifiers
This is where you set up Double Points Days. Give the audience you create additional points for meeting the criteria you set after building the audience
Points modifiers | Description | Example |
Multiplier | Whatever number you input in this field will multiply the number of points a customer in this audience will accrue. | Set up a Double Points Day by adding a "2" here |
Boost points | Give customers that fall into this audience a specific number of points | Give customers an additional 500 points for spending X amount in a given month |
If you want to save this audience as a draft, set the Audience status to Off/Not segmenting until you're ready to turn it on. This will help avoid accidentally giving customers points before you're ready
Points Modifier Advanced Settings
- Be sure to set a Start Time and End Time to restrict the points modifier to a specific time frame
- If you want this to only be available at certain times on certain days, use the Restrict to happy hours section
Optional Restrictions You can limit multipliers that occur with purchases that use these particular attributes, keep in mind that only 1 value can be used per field except for Store IDs
- Brand - Brandname of the actual Product
- SKU - 12345, ABCDEF, whatever unique identifier is used for your inventory
- Category - Flower, Edibles, Vape, etc...
- Payment Method - Cash, Debit Card, Online, etc...
- Store IDs - Limited to the location(s) that the purchase was made at
You will have to verify values that are coming through the POS to use these restrictions to work with your particular setup. It is recommended to analyze an audience and check the Order Insights tab to see what is available.
Audience badges
Add an icon to your audiences and make them come alive while helping you and your budtenders easily distinguish individual audiences. If a user is in a badged audience, we will showcase this badge image within the budtender queue/ details screens, native apps, and web wallets. The user will lose this badge when they leave this audience.
How to add a badge to an audience:
- Open the Audiences page and either edit an existing audience by clicking on the pencil icon or Create Audience for a new audience
- Under Gamify Audience Badge, click Change badge and upload the image you want to use as the badge
- Click Save Audience
Audience FAQs
Can you set points multipliers with decimals like 2.5x?
Yes! The points multiplier feature supports decimal amounts.
If someone enters an audience with a points multiplier that's already on, does the multiplier apply to all their previous transactions?
No. They'll only receive the points multiplier for purchases made after they enter that audience.
If a persona is in two separate audiences which have point multipliers, will they fall into both of them?
No. If a customer is in two audiences with points multipliers, they'll only receive the higher of the two multipliers.
How do I create a custom attribute?
Audiences that are not built around data pulled from the point of sale are called "custom" audiences. Whether it's "VIP", "Teachers", or "Military"; you can create custom attributes for these audiences a few different ways.
Discount Groups from your point of sale: This is dependent on the integration Alpine IQ has with your point of sale but if you have Discount Groups set up in the POS, Alpine IQ can use them to create custom audiences using the Custom brand trait:
Make sure the custom brand trait spelling matches what you have set up in your point of sale. After you create this audience in Alpine IQ, any contact added to the group in your point of sale will be automatically added to this audience
Adding a custom tag to a persona: You can manually add contacts to a custom audience by adding a tag to their persona
When you first add/create the tag, go to your Audience Builder and create the audience using the custom brand trait : dashboard : contains : [tag name]. After ~6 hours, the audience will populate with those who possess the tag.
Importing a CSV of a custom audience: The optimal option if you have a large list you need to import is to Use our Custom File Uploader
Check out our File Uploader Guide in the Quick Start Guide before your first import. You'll want to make sure you're including as much contact information as possible (phone number, email...) to avoid creating duplicate contacts in Alpine IQ
How do I target my most valuable customers?
Use Computed traits to build an audience that's historically yielded higher than average spend and purchase frequency
If you don't know where to start, use our Data Analytics tools to find things like Avg checkout value and build out your ideal High Value Customer from there
What customers should I avoid messaging?
We're sure you're grateful for all your customers but see below for how to create audiences that yield the lowest ROI and exclude them from future campaigns. Checkout the examples below and when you're building out your next campaign, try the Exlude contacts who belong to audiences under the Filter more option when selecting the audience for your campaign
Low spend & frequency: Create an audience of customers that have less than average ticket sizes and monthly vists
Customers that don't read messages: Don't spend business dollars messaging customers that historically don't open them. Look back at a specific time period of the last X days for customers that haven't opened any messages
How do I create a Group in Alpine IQ?
- Click the Create Group tab
- Name the Group
- Select the audiences you want in the group
- Make sure to move them over to the group using the Green arrow
- Click Save
How do I create a happy hour audience?
Steps to build Happy Hour Audience:
- Head to your Audiences page and click Create Audience
- Name the audience, select All data sources, & add a requirement that is loyalty member : is true
- Under the Points modifiers section, add your multiplier or boost value and expand the Advanced section
- Select the day of the week and times your want to Restrict to happy hours
- Click confirm
You can segment the audience further if you wanted to only give customers who spend X amount on those days a points boost or multiplier by using the and where feature in the audience builder and adding additional trait layers
How do I create a test audience?
- Head to the Audience page in your dashboard and click Create audience
- For an email test audience, use the Contact Trait / Email List trait
- For an SMS test audience, use the Contact Trait / Phone List trait
- Create the test campaign, select one of the audiences from above, and publish to send a test campaign to specific contacts
Sending test SMS campaigns may result in carrier blocking/filtration due to multiple receipts of "test campaigns" potentially being marked as spam and in turn, blocked. You can always use the preview link to see what an SMS campaign will look like in lieu of sending an actual SMS test campaign.
How do I create a double-points day?
- Head to the Audience page in your dashboard and click Create audience
- Add the audience trait, Contact trait / is loyalty member / is true
- In the Points modifiers section add a 2 next to Multiplier
- Optional: restrict the multiplier to a specific Brand, SKU, or Category
- Under Restrict to happy hours, Add the time and day of the week you want the multiplier to be enabled
- Click Confirm
- Click Save Audience
