Flowhub (Legacy & Maui)
Alpine IQ has a read-only integration with legacy Flowhub. The integration with Flowhub Maui allows the pulling of data and the creation of new signups via our forms.
Please visit our docu for the correct Flowhub edition below:
1.Request your keys using the following link here
Flowhub will then send you an API Key and a ClientID, have these ready to paste into Alpine IQ shortly 2. Log in to your Alpine IQ dashboard and click the Connect Data button from the left-side navigation menu
3. Scroll down to the Flowhub integration card and click the white Connect button
4. With the integration card open, click the check box next to Required All users from this source have passed an age-gate compliant with my industry:
5. Paste in your API Key in the Key field and your ClientID from the email in Step 1, and then make sure you click the green Add Credentials button after or it won't actually save the key. Lastly, ensure that the Maui switch is on.
6. After adding your credentials, click the big green Connect button:
7. You have connected your Flowhub account! Within 24 hours we will start pulling sales data and if we identify personas they will show "flowhub" in the sourced from column however, you need to now map your stores! 8. Navigate to the top left and click Settings > Manage store(s) 9. Click the white Customize button next to the location you want to map:
10. Under Map stores is a Flowhub symbol. Click the empty field next to that symbol, select the key/location that populates, and click Save settings:
If nothing appears when you click in the field, the key may have been entered incorrectly and you should contact your Onboarding Specialist to assist you. Keep in mind you will need to do this every time you add a location
The following settings can affect data flow so be careful before enabling!
Send Text double-optins if imported after: - used for sending requests to join the marketing communications, this will trigger an SMS to be sent to any phone number that is not currently opted in (message shown under SMS defaults). Keep in mind that if this setting is removed later on it can cause loyalty profiles to be lost if they only used this setting to become a member and did not use a signup form - not recommended to change after it is set! Turn on loyalty membership if contact is synced from this source after: X Date - This will autoenroll any customer after they are imported from Flowhub Use Alpine IQ's last backup of this sources data Turn this on to freeze your data from this source from the last audience run and discontinue hitting the sources API for new data. - DO NOT USE THIS UNLESS YOU ARE SWITCHING POS AND NEED TO KEEP RECORDS IN ALPINE IQ LoyaltyPointCutoff Enter the date you would like loyalty points imported on: X Date - Use this in order to pull in points from Flowhub with the intention of using Alpine IQ's loyalty settings. After you set this date you will need to head to Configure Alpine IQ > Loyalty > Points accrual start date and set it for the following date *NOTE*- this can only be set by an Alpine IQ employee so please reach out to discuss the timing of this feature!
All discounts/rewards you want to offer in the wallet to customers must be created in Alpine IQ first and then mirrored in Flowhub. Please refer to the chart below to see how to handle customer interactions in store:
Flowhub released an amazing new upgrade to their platform called MAUI. If you make the switch to Maui, follow the steps below to avoid any data syncing issues.
1.Request your new Flowhub Maui API key and ClientID from your Flowhub representative.
2. In Alpine IQ, head to Settings > Data Integrations > Data Sources and click Edit on the Flowhub integration card.
3. Copy the current Flowhub API key and ClientID that exists on the integration card, paste it in the Key and ClientID fields respectively and click the Freeze box. Click Add Credentials and Connect.
4. Open the Flowhub integration card again and delete the old key/clientID. This will be the key/clientID just above the one you just entered. Do not delete the key containing "freeze:true".
Click Update Connection.
5. Open up the Flowhub integration card one last time and enter your new Maui Key & ClientID, click Add Credentials, and click Connect.
You're all set.
All discounts/rewards you want to offer in the wallet to customers must be created in Flowhub Maui first and then mirrored within Alpine IQ. In order to redeem discounts from AIQ natively in Flowhub Maui you must provide your Flowhub CSM with your Alpine IQ API key located within Settings -> API & Tracking.
- Create a discount in Flowhub
- In Flowhubs discount settings, scroll to the bottom and check the "3rd party integrations" checkbox. This allows Flowhub to know that you can only redeem the discount via Alpine IQ's "Available Rewards" button within the pending cart.
- Once you create your Flowhub discount, you will need to copy and paste the discount ID into a matching Alpine IQ discount to link them.
- Save your Alpine IQ discount
Once you have your discounts setup the way you want, a staff member has to simply redeem the customers selected rewards. At the top of the Flowhub cart you will notice a points value + the Alpine IQ logo which instantly gives the staff member a visual reference that this customer is a member and has points. To redeem rewards proceed with the following steps:
- When creating a cart, simply select "Available Rewards" button in the right hand column of Flowhub Maui
- A modal window will appear containing all user rewards available to them
- Click Redeem next to the rewards you want to apply
- Checkout the customer as normal