FAQs
Once your app is submitted to Apple and Google, it typically takes around 5 business days for approval.
🚨 Important:
- Approval times may vary depending on review volume and platform policies.
- If Apple or Google requests additional information or rejects the submission, the process may take longer.
For a smoother approval, ensure your app meets all guidelines before submission.
To test the app, test users must first be added to the appropriate developer account for either Apple or Google. Apple Users:
- AIQ will need the Apple ID email tied to your account.
- You will receive an invitation to join the Apple developer account.
- After accepting the invitation, confirm with AIQ, and we will send you the test app link.
Google Users:
- AIQ will need the Google Play Store email associated with your account.
- You will receive an invitation to join the Google developer account.
- Once accepted, confirm with AIQ, and we will provide the test app link.
🔹 Next Steps: After accepting the developer account invitation, let AIQ know so we can send you the link to start testing.
Check out our How to style messages guide for how to make your notifications pop!
If you prefer to build a custom app, you can integrate AIQ’s loyalty features by connecting to our APIs.
What You Can Implement:
- Points System: Display customer points and reward balances.
- Deals & Redemptions: Show exclusive offers and allow users to redeem rewards.
- Refer-a-Friend Programs: Enable customers to share referral links and earn bonuses.
For detailed integration instructions, refer to our API Reference guide.
Apple requires that users meet both of the following conditions to access the Shop tab in the app:
- Location Services Must Be Enabled – Users need to grant the app permission to access their location.
- Must Be Within a Licensed State – Users must be physically located in the state where the dispensary holds a cannabis license.
If users are receiving an error message, they should:
✅ Ensure location services are turned on for the app in their device settings.
✅ Confirm they are within a licensed state before trying to access the Shop tab.
These restrictions are in place to comply with Apple’s policies regarding cannabis-related apps.
Why Am I Not Receiving Push Notifications on My Phone? If you’re not receiving push notifications, follow these steps to troubleshoot: 1️⃣ Check Notification Settings:
- Ensure the user has push notifications enabled in their device settings.
2️⃣ Confirm Audience Targeting:
- Verify that the user falls within the intended audience for the campaign.
3️⃣ Confirm Message Type:
- Ensure the message is being sent via native app push rather than SMS or email.
🔹 Still Not Receiving Notifications?
If all the above conditions are met, contact AIQ Support to:
- Check the push distribution certificate for potential issues.
- Determine if an app update is required to restore push functionality.
Certain changes require an app update before they appear in the live version of your app.
🔹 Changes That Require an App Update & Approval:
- App Store Branding Settings:
- App Name
- Subtitle
- Description
- Keywords
- App Icon
- Preview Images
- Loading Image
These updates must be submitted, approved, and published by Apple and Google before they take effect. If your changes don’t require an app update but are still not visible, try: ✅ Restarting the app ✅ Clearing the app cache ✅ Checking for app updates
App updates typically take 1-2 business days to be built, reviewed, and approved before going live.
🚨 Important:
- The review process may take longer if Apple or Google rejects the update or requests additional information.
- To minimize delays, ensure your update meets all platform guidelines before submission.
For the latest status, you can check your developer account dashboard or reach out to AIQ Support.
AIQ supports one loyalty app per advertiser account.
However, you can have multiple apps under the same Apple or Google developer account, as long as they all belong to the same legal entity or organization that the developer account is registered under.
If you need additional apps, consider whether they align with your business structure and developer account policies before submitting.
Yes! You can set up store-specific menus within the app, allowing users to select their preferred store using the favorite store selector.
This ensures that customers see the correct menu, products, and pricing based on their chosen location, creating a more personalized shopping experience.
What If My Menus Are from Multiple Ecommerce Providers?
Yes, you can have multiple ecommerce providers within the same app (e.g., AIQ Ecom in Missouri and Dutchie in Illinois).
The app will automatically display the correct menu based on the customer’s location or preferred store selection, ensuring they see the right products and pricing for their area.
Yes, you can use AIQ's API for your 3rd party developed app.
Google’s policies prohibit the sale of certain regulated products within apps. Because of this, we have disabled the Shop tab for specific regulated industries to comply with their guidelines.
What Happens If Google Detects a Shop Tab Selling Regulated Products?
- Your app could be rejected or even permanently suspended from the Play Store.
- If suspended, you would need to develop and submit a brand-new app under a different name for review.
Can I Enable the Shop Tab Anyway? Yes, you have the option to enable the Shop tab in the Google/Android app via Native App Settings.
🚨 Important: By enabling the Shop tab, you accept the risk that your app may be rejected or permanently suspended by Google.
The “Buy Now” button is only available under the following conditions: 1️⃣ Pro-Level Subscription Required
- Your account must have Pro-level App, Marketing, and Loyalty enabled to use this dynamic content feature.
2️⃣ Recent Orders Only
- The “Buy Now” button is only displayed for orders placed within the last 2 weeks.
- This helps avoid listing items that are more likely to be out of stock and optimizes app performance.
If your account meets these conditions and the button is still missing, contact AIQ Support for further assistance.
If you own the Apple and Google developer accounts, the process is straightforward:
1️⃣ Add AIQ as an Admin User to your developer accounts. 2️⃣ Configure Your App Settings in AIQ (following the standard setup process). Additional Steps for Google Play Store To update your existing Google app with AIQ’s version, you will need to provide your AIQ Native App Specialist with the following details from your previous developer:
- Keystore Password
- Key Alias
- Key Password
- .jks File (Java Keystore File)
Important Considerations 🚨 Customer Data & App Permissions Reset
- Push Notification Opt-In: Customers will need to re-enable push notifications in the new app.
- New Account Creation: Users may need to set up a new account as account data does not automatically transfer.
- Location Services: Customers must enable location services again, as permissions do not carry over.
For a smooth transition, ensure your customers are informed about these changes before launching the new AIQ Loyalty App.
If you decide to discontinue your loyalty app, simply delete it through your app developer account—it’s that easy. Switching to a Different Provider? If you’re moving to a new marketing or loyalty provider and want to keep your developer account, follow these steps: 1️⃣ Upload the new provider’s app bundle (if they offer native apps). 2️⃣ Set the new bundle’s release date to align with your transition date. 3️⃣ After the transition date, remove your old app bundles since the old codebase will no longer be usable. 4️⃣ (Optional) AIQ can stop API services for the old app bundles on your transition date. This ensures a smooth transition without disrupting your developer account.
No, geofencing is no longer supported in the app due to Apple and Android’s location-tracking policy changes introduced in 2023.
These policy updates have restricted background location tracking, making geofencing functionality no longer viable within the AIQ Loyalty App.
