Chat

background chat allows customers to communicate with the store either by automated responses or human interaction the chat will appear in the lower right side of your menu to enable chat chat is an add on, so you'll need to contact us at support\@aiq com to enable it navigate to store settings > chat toggle on and then select which chat features you would like to use click save automated product recommendations note this feature is only available for certain industries customers can get product recommendations by answering questions such as category, desired feeling, price, and potency product recommendations prioritize brands stores can prioritize up to 5 brands within their product recs, providing these brands with a subtle boost in their match scores to ensure they are highlighted first to prioritize brands in your product recs navigate to store settings > chat click "add brand" and select a brand from the dropdown add up to 5 brands and reorder the priority using the up/down arrows or the number input click save automated support responses streamlining customer service by instantly addressing common customer inquiries the following inquiries are supported cancel order edit order store address (pulled from your store settings) store hours (pulled from your store settings) human monitored chat when customers type a message, their messages will be routed to the chat dashboard for a staff member to respond managing chat you can easily manage your chat from the main screen of aiq ecommerce when new chats come in, we will show you how many unanswered chats you have in red you can either view all chats for an organization, or view chats for an individual store using the store dropdown see how to receive browser notifications docid 2tusmcfekn5z7lfi9 kdn for chat following chats you can assign yourself to follow a chat, and see who's following a particular thread, or auto follow all new chats to manually follow a chat click the follow button in the bottom of your screen below the message section internal comments if you want to send a message to fellow coworkers internally, you can flip to the comment tab and add anything you want which will display in the chat history this is not visible to customers customer information in the right panel, you can see the customer's lifetime spend, total orders, and their session activity history