Reviews

After you've collected review data on your products, you can see an overview of the product feedback in the Reviews tab. Review data comes from product reviews submitted by the consumer in the app or after purchase. Review data can also be manually uploaded to AIQ via the our REST API endpoint.

The Reviews functionality allows you to scope your data from a highlevel overview to a granular view. You can do this by using the following data filtering functionaility:

Search: Allows you to filter by product name or ID.

Date filtering: Makes it easy to view data for All time or select a specific time range. You can choose from a present range (ie. the past 90 days, 30 days, 15 days, or 7 days) or use the Start date and End date filters to select a specific date range.

Locations: Filters your data between one or more of your selected locations. This data can be especially effective in comparing A/B testing results between product marketing within two different but similar stores. For example, if you wanted to see how putting a product on an endcap in one store effected its sales compared to a similar store.

Product: Sorts your reviewed products in alaphabetical order.

Average Rating: Sorts products by highest or lowest average rating.

Reviews: Sorts products by highest or lowest review count.

Last Reviewed: Sorts products by most recent product review.

Product Category: Sorts product categories in numerical order.

Clicking on a product name will present that product's individual data. This data includes deeper insights into each review of the product by aligning the review to the customer ID, customer name, rating, comment, date/time, store location, and purchase ID. In addition to introducing these additional data fields, you can further sort the data by each field.

If you would like to conduct your own data analysis, you can download all of your reviews or a single product's reviews by clicking the Download CSV option at the top right of the data table.